Job Description

The Role

As a member of the Providence St. Joseph Health Clinical Informatics Medical senior leadership team, the Executive Director, Regional Medical Clinical Informatics is responsible, with their Nursing Informatics partner, for collaborative development, implementation, support, and on-going optimization of clinical informatics, Caring Reliably framework, IS strategy and other organizational commitments.

As a partner for clinical transformation and in collaboration with the Regional Chief Medical Officer, ministry Physician Executives and other physician and nursing leaders, the Executive Director, Regional Medical Clinical Informatics leads informatics initiatives with an emphasis on information technology and services to support physician and interdisciplinary care partners in the areas of practice, clinical applications, clinical and administrative decision-making, research and quality improvement initiatives, education, and resource management.

He or she combines expert knowledge of patient care, informatics concepts, and change management to effectively represent the information and knowledge needs and requirements of healthcare professionals and patients and to promote safe, effective, and efficient use of information technology in clinical settings. Scope may include acute care, ambulatory care, and post-acute care settings.

The incumbent performs all duties in a manner that promotes a multidisciplinary team concept and reflects the Providence St. Joseph Health mission, vision, values, and philosophy.

What You'll Do

Strategy Development and Alignment; Collaboration

• Continually aligns, develops, and promotes the value of clinical informatics in support of PSJH strategic priorities.
• Is responsible for working with other regional leaders of IS in setting technology standards, ensuring adherence to standards, and continuously evaluating the effectiveness of technology.
• Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies.
• Ensures that clinical informatics supports IS services and systems effectively and meets the needs of the business.
• Participates in the development of the overall IS strategic business plan through proposing and advocating new technology opportunities.
• Develops and implements appropriate service delivery models for core functionalities where the IS organization is a trusted adviser in defining, delivering, and improving services for the enterprise and its customers.

Management and Leadership

• In support of a dyad leadership model with the Executive Director of Regional Nursing Informatics, oversees, guides, and models excellent leadership behaviors in the management of clinical informatics at PSJH.
• Ensures the development and implementation of standards and policies for clinical informatics development across PSJH.
• Coordinates and facilitates teamwork with multidisciplinary groups facilitating cross-departmental strategy and process improvement initiatives.
• Provides responsive leadership; able to delegate, coordinate and motivate staff to achieve optimal performance in ensuring that direct and secondary reports support informatics services and EHR systems effectively and meet customer needs.
• Monitors the performance of clinical informatics resources and evaluates the performance of technology services on the basis of specific KPIs.
• Oversees budgeting and expenditures for all regional clinical informatics services, as well as cost-allocation methodologies to operational areas.
• Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of clinical informatics.

Operations

• Collaborates with system, regional, service area, and ministry leadership to set and measure operational expectations for the field-based Clinical Informaticists that reinforces a consistent approach to informatics support and training.
• Develops and utilizes quantitative and qualitative methods of data management to develop and apply measures for the impact and value of the Clinical Informaticist role and uses findings to continuously improve.
• Directs collaborative development and measurement of Clinical Informaticist workforce staffing plans, targeting optimal assignment of team members to meet support needs.
• Balances multiple priorities and information needs across system, regional, and ministry stakeholders.
• Supports the alignment, coordination, and governance of Health Information System acquisition and maintenance with IS, clinical, and operational leadership in support of regional and system strategic priorities.
• Participates in the regional strategic planning, governance, and alignment of IS business strategies that support both internal and external affiliated and outreach customers.

Standards of Performance

• Actively supports and incorporates the mission and core values of PSJH in daily activities and interactions with all others.
• Maintains confidentiality of all information related to patients, medical staff, employees, and, as appropriate, other information as required by Federal, State, and Company compliance policies.
• Ensures compliance in self and team with mandatory system training and education efforts.
• Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in system and department safety policies and procedures.

Customer Service

• Develops and collaborates, using data, on individual and team objectives and capacities in the creation, definition, and advancement/support of new and existing standard operating procedures (SOP) and service level agreements (SLA) consistent with PSJH management, IS, and CI priorities with the goal of providing and maintaining excellent, realistic customer service.
• Measures and reports on individual and team objectives, SOPs, and SLAs as required or requested by CI and IS leadership.
• Advocates for and supports a collaborative and just work environment that maintains and augments employee engagement and satisfaction with a career at PSJH.

What You'll Bring

Education & Credentials

• M.D., or D.O., or Master's Degree (Nurse Practitioner, Clinical Informatics, Informatics, Business Administration), Health Care Administration, Public Administration, Science or related healthcare field.
• Coursework/Training: Training in epidemiology, public health, health services research, or community-oriented primary care (preferred).
• Preferred upon hire: Board Clinical Informatics Certification (Informatics certifications or credentialing may be equivalent for up to 2 years of experience for this position at the hiring manager's discretion).

Experience & Expertise

• 12 years Clinical and Information Services leadership/Clinical Informatics leadership experience in a healthcare setting, and 10 years total relevant experience, or an equivalent combination of relevant experience.
• 10 or more years of experience with management in a large healthcare system using the enterprise suite of Epic, MEDITECH, or Allscripts clinical health record applications (preferred).
• Experience standardizing complex and disparate processes (preferred).
• Experience in project management, process improvement methodology, change management, operational improvement in complex systems (preferred).
• Experience in epidemiology, public health, health services research, or community-oriented primary care (preferred).

Professional & Leadership Capabilities

• Ability to interact at and communicate to all levels of an organization.
• Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.
• Executes strategic priorities for Clinical Informatics.
• Strong verbal communication and listening skills.
• Builds and manages effective teams.
• Ability to handle simultaneously multiple priorities.
• Performs work effectively with minimal supervision.
• Demonstrated clinical credibility combined with broad expertise in informatics and strong technical background to be effective in Medical, Nursing, Information Services divisions.
• Ability to effectively manage distributed, virtual teams and to accomplish work through subordinate directors, managers or high-level individual contributors.
• A positive force for change and a champion of use of IT in improving patient care; a supportive advocate of PSJH chosen vendors, strategies and solutions.
• Demonstrated ability to develop and implement strategic initiatives with an emphasis on employing software solutions that provide business value.
• Thorough understanding of current best practices, developments, and trends in clinical informatics.
• Ability to negotiate through challenging situations with both internal and external customers.
• Ability to accurately prioritize and organize short-term and long-term responsibilities in response to changing demands.
• Demonstrated patience and perseverance; will not give up when faced with resistance and setbacks.
• Ability to comprehend customer business needs with respect to support of and impact to PSJH organizational objectives, mission, and core values.
• Proficiency with operating and capital budgeting tools.
• Outstanding interpersonal, verbal and written communication skills, including the ability to rapidly summarize complex information and present to others.
• Proficiency with the MS-Office suite of products.
• Ability to travel throughout the health system as well as to meetings and seminars throughout the United States.
• Preferred: Demonstrated ability to create and successfully execute strategic plans for highly complex issues, specifically for clinical technology adoption.
• Preferred: Recognized clinical expertise and leadership.
• Preferred: Understanding of healthcare information services; operations and support; methodologies related to application management such as system deployment, support, and life cycle.

Ready to Shape the Future of Healthcare?

If you are a clinical informatics leader with a passion for clinical transformation, technology-enabled care, and multidisciplinary collaboration, we encourage you to apply and help advance the future of healthcare across Providence.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.