Posting Details

I. JOB OVERVIEW

Job Description Summary:

Reporting to the Associate Vice President of Business Services, the Executive Director of Campus Dining Services (ED) will have primary and direct responsibility for the oversight of all elements of the university's dining program. The ED will oversee the management of the Chartwells dining services contract and ensure the delivery of a quality program that meets and exceeds the needs of the campus community and the goals of accessibility, affordability, sustainability, and quality while providing diverse food offerings and exceptional customer service. The ED serves as the primary university dining services liaison and contract manager, closely tracking financial performance and contract compliance to minimize institutional risk and maximize financial support from auxiliaries. In addition, the ED manages the GWorld partner program - over 90 dining partners, including on-campus retail leases.

Specifically, areas of responsibility will include:

• Serve as the primary university liaison and contract manager for GWU's contracted food services vendor, closely tracking financial performance and contract compliance to minimize institutional risk and maximize financial support from auxiliaries.
• Manage GWorld partner program - over 60 dining partners, including on campus retail leases
• Engage in ongoing dialog with service partners to ensure communication is always open to discuss/evaluate contracted service(s) and maintain good working relationships to help ensure that issues are addressed and resolved in a timely manner. Ensure university stakeholders are kept abreast of any/all developments.
• Act as the key liaison to student user groups and campus stakeholders, managing direct feedback loops to evaluate service performance and maximize overall student and community satisfaction.
• Establish active communication channels and advisory boards with students, other users to capture actionable insights, ensuring dining offerings reflect diverse dietary needs, cultural preferences, and community expectations.
• Serve as the senior administrator who handles escalation of key service and customer relations issues.
• Oversee day-to-day service and seek to instill continuous improvement in all aspects of service delivery, operations, and product quality through development and monitoring of service
  benchmarks and KPIs
• Provide strategic planning, policy review, formulation and execution of business plans, financial management, and overall administration of Dining & auxiliary units under Dining's purview.
• Analyze both quantitative and qualitative data and use information to guide contractor actions/initiatives; as well as recommend, negotiate, and implement changes to contract terms/conditions as appropriate/necessary.
• Compile/produce regular and ad hoc descriptive and financial reports for management justifying and/or providing explanations on variances from projections and/or on data as necessary/appropriate.
• Continuous refresh and renovation oversight throughout term of
  Contract.
• Serve as a member of the senior staff of Business Services and engage in strategic planning and initiatives at the division-wide level. Participate in university committees and working groups as a representative of the division, department, or unit.

This list of duties and responsibilities is not intended to be all-inclusive and
may be expanded to include other duties or responsibilities as deemed
necessary.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• Strong commitment to GW's values, including integrity, respect, and service to the university community.
• Demonstrates high ethical standards, professionalism, and personal accountability. Effective communicator-open, honest, and direct, with the ability to build trust across all levels of the institution.
• Strategic thinker who combines intellectual curiosity with practical problem-solving skills.
• High level of responsiveness, adaptability, and commitment to service excellence. Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Builds and maintains strong relationships with faculty, staff, students, and external partners.
• Receptive to change and enthusiastic about continuous improvement and innovation.
• 7 + years of direct foodservice operational management experience preferred.
• Previous contract-management service experience is desirable.
• Strong knowledge of food and catering trends with a focus on quality, sanitation, food cost controls, and presentation.

Hiring Range
$117,875.00 - $214,251.07

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:
Foggy Bottom, Washington, D.C.

College/School/Department:
Division of Student Affairs

Family
Finance and Business

Sub-Family
Business and Auxiliary Services

Stream
Management

Level
Level 3

Full-Time/Part-Time:
Full-Time

Hours Per Week:
40+

Work Schedule:
Monday - Friday, 8:00 am - 5:00 pm

Will this job require the employee to work on site?
Yes

Employee Onsite Status
Hybrid

Telework:
Yes

Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?
No

Posting Number:
S014411

Job Open Date:
08/18/2026

Job Close Date:

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.