Job Summary:

This role is responsible for investigating field returns, production failures, and customer-reported issues to identify root causes, develop corrective actions, and drive continuous product improvements. The ideal candidate combines deep technical expertise in power electronics with a structured, analytical approach to failure analysis. Working closely with Engineering, Manufacturing, Service, Quality, Supply Chain, and global product teams, this position plays a critical role in improving product reliability, reducing warranty costs, and enhancing customer satisfaction.

Key Responsibilities:

• Failure Analysis & Root Cause Investigation
  • Perform comprehensive electrical, mechanical, and system-level failure analyses on EV fast charging equipment, subassemblies, and electronic components.
  • Analyze field returns, production failures, and customer-reported issues to determine root causes.
  • Utilize structured problem-solving methodologies including Root Cause Analysis (RCA), FMEA, 8D, Fishbone Diagrams, and 5 Whys.
  • Develop, execute, and document test plans to reproduce failure modes and validate corrective actions.
  • Perform detailed troubleshooting using electrical test equipment and diagnostic tools.
  • Evaluate failed components to distinguish between design, manufacturing, supplier, installation, or application-related issues.

• Repair & Technical Analysis
  • Establish and maintain standardized repair and analysis processes for field returns and production units.
  • Execute repairs on high-voltage power electronic assemblies and charging systems while maintaining detailed technical documentation.
  • Develop repair strategies and recommendations for recurring product failures.
  • Ensure repairs are completed accurately, efficiently, and within established timelines.

• Product Quality & Continuous Improvement
  • Collaborate with R&D, Manufacturing, Quality, Service, Procurement, and Logistics to implement corrective and preventive actions.
  • Identify recurring failure trends and recommend product, process, or supplier improvements.
  • Support validation testing for engineering changes and product enhancements.
  • Participate in design reviews by providing field performance and reliability feedback.

• Customer & Cross-Functional Support
  • Serve as the technical lead for customer-related hardware investigations.
  • Coordinate comprehensive 360-degree analyses of customer issues from initial failure through corrective action.
  • Prepare clear technical reports and communicate findings to both technical and non-technical stakeholders.
    Support service teams by providing advanced troubleshooting guidance and repair recommendations.

• Data Analysis & Reporting
  • Maintain detailed records of analyses, repairs, and corrective actions.
  • Utilize statistical analysis tools to identify reliability trends and recurring failure modes.
  • Develop KPIs and metrics related to repair effectiveness, failure trends, and product reliability.
  • Present technical findings and recommendations to management and engineering leadership.

Qualifications:

• Master's degree in Electrical Engineering, Electronics Engineering, Power Electronics, or a related engineering discipline. Equivalent experience may be considered.
• 5+ years of experience in failure analysis, repair engineering, reliability engineering, or power electronics development.
• Strong understanding of structured failure analysis methodologies including:
  • Root Cause Analysis (RCA)
  • FMEA
  • 8D Problem Solving
  • Corrective and Preventive Actions (CAPA)
• Experience troubleshooting complex electrical and electronic systems.
• Excellent analytical, organizational, and documentation skills.
• Strong verbal and written communication skills with the ability to present technical information clearly.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience with high-power DC fast charging systems or EV charging infrastructure.
• Knowledge of reliability engineering and product lifecycle analysis.
• Experience supporting manufacturing operations and quality systems.
• Familiarity with statistical analysis software and reliability reporting tools.
• Experience working within ISO 9001, IATF 16949, or similar quality management systems.
• Knowledge of electrical safety standards and high-voltage testing procedures.

Schedule: Day shift

Ability to commute/relocate: Charlotte, NC area: Reliably commute or planning to relocate before starting work (Required)

Work Location: On-site

Job Type: Full-time

Compensation for this role will be based on experience, location, and market conditions. A salary range will be provided where required by law.

As a full-time employee of Alpitronic Americas, Inc., you will be eligible to participate in the Company's comprehensive benefits program, subject to the terms and eligibility requirements of each plan. Current benefits include, but are not limited to:

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan administered through Vanguard, allowing eligible employees to contribute pre-tax and/or Roth contributions in accordance with IRS limits. Employees are eligible for any Company matching contributions in accordance with the terms of the plan in effect at the time.

Paid Time Off (PTO): You will accrue Paid Time Off (PTO) per pay period. PTO may be used for vacation, personal time, or illness in accordance with Company policy.

Paid Company Holidays in accordance with the Company's annual holiday schedule.