Ensuring smooth and secure real estate closings for all involved in the transaction.

This position is 100% in-office Monday - Friday in Schaumburg, Illinois, a suburb of Chicago.

JOB SUMMARY:
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.  

PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards

• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing  

• Ensure quality customer service. Monitor and respond to Pulte Group’s customer service management system (CQE).

• Serve as point of contact for customer questions and concerns as needed

• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue

• Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders

• Perform as a team member in allocating and coordinating the workflow

• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures

• Keep abreast of area competitors’ products, services and costs

• Maintain and foster branch participation in division/community events and promote Pulte values and culture

• Act as liaison between all parties to the transaction within the Title & Settlement Process

• Handle all aspects of the settlement transactions and facilitate closings

• Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes. 

• Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy

• Perform other duties as assigned

REQUIRED EDUCATION

• Minimum High School Diploma or equivalent

• Licensing requirements as required by State/Federal Agencies

• Notary Public license requirements as required by State

REQUIRED EXPERIENCE

• Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience

• Supervisory Minimum of 2 years at a supervisory level or above.

• Specialize in RESPA with understanding of company's underwriting guidelines

• Understanding of title and settlement rules and regulations

• Effective communication, presentation, and organization skills

• Capacity to work in a multi- location team environment

• Ability to prioritize conflicting demands & meet department needs with available resources

• Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Functional Expert: Considered a thought leader on a subject

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of objectives

• Resolve complex problems and execute complex transactions as needed

SALARY RANGE: $125,000 to $135,000 annually depending upon experience.
This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

Benefits: In addition to up to 9 paid company holidays per year, employees are eligible for up to 8 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 15 PTO days per year (and up to 20 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

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