Job DescriptionThe Application Support Lead is responsible for the technical direction of one or more multi-discipline specialized technical application(s). Acts as technical authority within area. Ensures that application improvements and development opportunities providing benefits to project execution are identified, defined and implemented. Ensures effective integration of other deployed technical applications.
#LI-Hybrid
Responsibilities- Develops technical architecture, frameworks and strategies for a major application area, to meet the business and application requirements
- Analyses and evaluates alternative technology solutions to meet business problems
- Give technical guidance in relation to set-up requirements, configuration and customization of the technical application(s)
- Act as the highest point of in-house escalation for complex user issue problem diagnosis and resolution
- Escalates to and works with vendor technical resources for problems that cannot be resolved in-house.
- Identifies the policies and requirements that drive out a particular solution
- Ensures the integration of all aspects of technology solutions
- Monitors industry trends to ensure that solutions fit with company's direction
- Responsible for review of Technical Applications software and hardware systems and data requirements as well as communications and response needs
- Check and Review application documentation including procedures, process flows and instructions to support technical queries and workflow changes
- Provide training, coaching and guidance to less experienced technical applications support staff
- Continually Identify, pursue and implement improvements to the way the application(s) is configured and used
- Acts as a specialist subject matter expert for a technical application
- Specifies data requirements in a datacentric environment
- Defines and configures workshare environments
- Represent the company at external conferences and user forums and stay abreast of development with application(s)
Database applications - Advise project teams on the implications of engineering strategies and work processes on the set-up, use and handover of project databases
- Responsible for the integrity and health of project databases including inconsistency management and running maintenance utilities
- Prepare databases for client handover
QualificationsWhat makes you remarkable? Qualifications: - Minimum ISCED Level 6 (Bachelors) or equivalent technical training in subject relevant to the application(s) supported e.g. drafting or engineering technology
- Certified training or equivalent experience in one or more technical applications
Knowledge, skills and experience:
- Several years' experience working in a project execution environment
- Able to assess client and contractual requirements and translate these into a project-ready environment
- Fully conversant with all aspects of application configuration and ongoing project support
