As a member of CIBC’s Operations team, you’ll work in a fast-paced back-office environment, directly supporting our clients’ needs. As a manager, you’ll be accountable for providing leadership and management to staff within a medium/moderately complex operational unit, as defined in the standard operating guidelines, to achieve high performance and outstanding customer service. You’ll oversee direct reports managing multiple processes, related to the bank's Equipment Financing portfolio, each requiring distinct procedures and varied complexity. You’ll handle all escalated issues using your knowledge, experience, and procedural expertise to identify root causes and make sound decisions, ensuring timely resolution of complex problems. Flexibility to work processing center hours, including evenings and weekends, is required.

How You’ll Succeed

Client experience - Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients.
Results driven leadership - Assemble a culture of teamwork to deliver quality standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow.
People leadership - Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

Who You Are

You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. #LI-TA

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $86,600- $93,000 or the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What you need to know

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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