What you'll be doing

The Equipment Finance team supports clients with lending and leasing solutions that help them grow their businesses with confidence. As an EF Operations Manager, you'll manage the operational activities that support the full life cycle of equipment finance transactions, from documentation and closing through ongoing servicing and final payoff. You'll work directly with clients and internal partners to support a seamless transaction experience, responding to inquiries, resolving issues, and helping ensure each transaction is handled accurately and efficiently. You'll oversee the preparation and review of loan and lease documentation, monitor collateral documentation requirements, and help ensure transactions are booked accurately and maintained in line with internal standards. You'll also support payment processing, payoffs, and transaction monitoring while delivering a responsive, professional, and client-focused experience. In this role, you'll bring sound judgment and deep operational expertise to support accurate, timely, and well-controlled execution across the portfolio.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Operational execution - Manage day-to-day equipment finance operations across the full transaction life cycle, including documentation, closing, servicing, payment processing, and payoffs.
• Client support - Engage directly with clients to support transaction closing and servicing activities, respond to inquiries, and provide a high standard of professional, timely service.
• Documentation management - Review and coordinate loan, lease, and collateral documentation to help ensure accuracy, completeness, and alignment with internal policies, procedures, and regulatory requirements.
• Transaction oversight - Monitor booked transactions and outstanding items, identify discrepancies or operational risks, and take action to resolve issues in a timely manner.

• Partner collaboration - Work closely with internal partners across sales, credit, legal, and servicing teams to support smooth transaction closing and ongoing portfolio administration.

• Process improvement - Identify opportunities to improve workflows, strengthen controls, and enhance the efficiency and consistency of operational processes within Equipment Finance.

Who you are

You have relevant experience. You bring 10+ years of experience in equipment finance operations, including loan and lease documentation, transaction closing, servicing, collateral monitoring, and client interaction.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You know that details matter. You notice things that others don't.

Your critical thinking skills help to inform your decision making.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You can demonstrate experience in Microsoft Office products and loan and lease servicing environments. It's an asset if you have experience with Aspire.
You have a degree/diploma in accounting, finance, or a related business field.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of$110,000 - $135,000for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

Job Location
IL-Chicago, 120 LaSalle St Fl 22

Employment Type
Regular

Weekly Hours
40

Skills
Active Listening, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Product Knowledge, Work Collaboratively