The Epic Senior Analyst - Optime/Anesthesia initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.

• Serves as a primary support contact for application end‐users.

• Initiates the design, development, implementation, and maintenance of the application.

• Initiates all phases of testing and the documentation of workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Initiates the identification of issues and guides the work to resolve them.

• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.

• Participates in on-call rotations and support and attend and participatesin, applicable committees.

• Maintains regular communication with team members, including participating in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Remains knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

The Epic Senior Analyst – OpTime/Anesthesia serves as a senior-level subject matter expert responsible for the design, implementation, optimization, support, and ongoing maintenance of Epic OpTime and Anesthesia applications.

• Leads the design, configuration, implementation, optimization, and maintenance of Epic OpTime and Anesthesia applications to align with organizational, regulatory, and clinical requirements.

• Serves as a primary escalation point and application support resource for end users, resolving complex issues and ensuring timely service restoration.

• Conducts workflow analysis and assesses the impact of application changes on clinical and operational processes to ensure alignment with best practices.

• Leads application upgrades, enhancements, integrations, and optimization efforts, including planning, build, testing, deployment, and post-implementation support.

• Develops and maintains system design documentation, workflow diagrams, testing scripts, change records, and other project-related artifacts.

• Oversees and executes all phases of testing, including functional, application, integrated, regression, and user acceptance testing, while ensuring accurate documentation of test results.

• Identifies system issues, risks, and opportunities for improvement and drives resolution through collaboration with internal teams, vendors, and stakeholders.

• Provides guidance and mentorship to junior analysts by supporting ticket resolution, build activities, workflow analysis, data requests, and operational responsibilities.

• Partners with training and operational teams to develop educational materials, communication plans, and training strategies related to new functionality and system enhancements.

• Ensures applications comply with organizational policies, regulatory requirements, security standards, and best practice recommendations.

• Participates in project planning, governance activities, committees, and workgroups as a subject matter expert representing the OpTime and Anesthesia applications.

• Maintains effective communication with team members, project stakeholders, leadership, and operational partners regarding project status, risks, issues, and priorities.

• Participates in on-call support rotations and provides after-hours support for critical incidents, upgrades, go-lives, and maintenance activities as required.

• Remains current on Epic functionality, healthcare industry trends, regulatory requirements, and emerging technologies to promote continuous improvement and innovation.