Position Details
Work Hours per Biweekly Pay Period: 80.00
Shift: Week days hybrid
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $92,393.60 Mid $115,502.40Position Summary

The Systems Analyst III - Beaker provides advanced application support, design, and configuration for Epic Beaker and related laboratory information systems. This role partners with laboratory operations, clinical stakeholders, and IT teams to analyze workflows, identify opportunities for improvement, and implement solutions that enhance patient care, laboratory efficiency, and regulatory compliance. The analyst is responsible for resolving complex issues, managing service requests, and ensuring a high level of customer satisfaction through responsive support and effective communication.

The Beaker Analyst III leads requirements gathering, workflow analysis, system build, testing, implementation, and optimization activities. They maintain comprehensive documentation, support ongoing system maintenance, and provide end-user education and guidance. As a senior team member, the analyst serves as a primary resource for projects, change initiatives, and ticket resolution while helping ensure the stability, performance, and continuous improvement of Epic Beaker applications.

Position Responsibilities
People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Std WK Duties: Systems Analyst III

• Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives.
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support.
• Serves as an information system consultant within the IS department and for direct customers. This includes gathering business requirements and being a primary resource for supporting assigned areas of an application. With input from department experts is able to formulate solutions based on the requirements.
• Participates in the ongoing maintenance of system applications, required security profiles, tables, and databases. Serves as primary resource on project work and/or change/incident/request ticket work for their assigned areas of responsibility.
• Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers.
• Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Available resource for training and mentoring of other team members.
• Serves as a project lead analyst, coordinating and implementing small to medium IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other.
• Creates and utilizes unit based and integrated test scripts and test plans. Creates build documentation for change tickets and/or projects. Creates current and future state workflow documentation for change tickets and/or projects. Serves as Testing Lead.
• Demonstrates an understanding of all the solutions they support through application build, testing, and configuration. Has a broad understanding of solutions supported by the team.
• Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements.

Competencies & Skills

Essential:

• Presentation skills.
• Advanced level of business and analytical critical thinking skills
• Excellent communication skills
• Experience in build, implementation, and configuration of an application.

Nonessential:

• Write concise, logical, grammatically correct technical documents.
• Demonstrated success in team work and collaboration
• Project Management skills

Qualifications & Experience

Essential:

• Bachelor Degree

Nonessential:

• Master Degree

Essential:

During Employment, Level I and II Analyst who are non Epic Certified. LRH will support hiring team member who are not Epic-Certified into Epic Analyst positions. Team members will be given 90 days to an Epic certification by passing all tests that are a part of Epic certification with the minimum score needed.

• Business Administration, Health Administration, Information Systems, Information Technology or related field

Nonessential:

• MBA preferred. Further related degree in computer science or related information systems field preferred.

Other information:
Essential Experience:

• Prior experience with systems analysis, troubleshooting and working in a team environment to implement new processes and Information Technology systems.

Experience Preferred:

• Healthcare or business related experience
• Knowledge of healthcare operations

Required Certification:

• Epic Beaker Clinical Pathology (CP) and/or Anatomic Pathology (AP) certification preferred at time of hire.
• Candidates who do not possess the required Epic certification at the time of hire may be considered based on applicable education, experience, and organizational needs.
• Lakeland Regional Health will provide access to required Epic training for eligible employees. Employees hired without the required certification(s) must successfully complete Epic training and obtain the designated Epic certification(s) within the timeframe established by Lakeland Regional Health, typically within ninety (90) days following completion of Epic training.
• Employees are responsible for maintaining required Epic certifications and fulfilling all Epic continuing education, proficiency, and recertification requirements as applicable.
• Failure to obtain or maintain required certifications within established timeframes may result in reassessment of job responsibilities and/or employment status in accordance with Lakeland Regional Health policies.

Certifications Preferred:

• Epic Beaker Clinical Pathology (CP) Certification
• Epic Beaker Anatomic Pathology (AP) Certification
• Epic Bridges Certification
• Epic Order Transmittal Certification
• ITIL Foundation Certification
• PMP, CAPM, Lean, Six Sigma, or other project and process improvement certifications