Posting Date06/11/2026
2000 16th St, Denver, Colorado, 80202, United States of America
GENERAL PURPOSE OF THE JOB
An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and
new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Incident and request resolution
- Monitor ServiceNow for incidents and requests assigned to team
- Follow-up with requesters as needed for additional information
- Update status and document notes and resolution
- Manage team-owned work queues and error logs
- Some on-call responsibilities for urgent issues
- Management of work queues and error queues
- Documenting and migrating build
Implementation support
- Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
- Support users and training team with build fixes and responding to questions about workflow design 30%
- Implementation support for new practices and new modules
- Documenting and migrating build
- Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
- Engaging with third parties to define, build, test, and troubleshoot integrated workflows
Upgrade, enhancement, and special projects work
- Support Epic upgrades in assessing needs, completing build, testing, and build
- Work in Nova, Orion, Asana, and other tools to document build steps and statuses
- Work with end users and SMEs to understand enhancement and optimization requests
- Research, design, build, and testing of workflows and enhancements
- Documenting and migrating build
Other duties as assigned.
- Mentoring and training of other Epic team members
EDUCATION AND EXPERIENCE
Required
- Bachelor's Degree
- 4-6 years of relevant experience
Preferred
- Knowledge and experience in the following areas:
- Epic Community Connect
- Nephrology and kidney care
- Project management
- Proficiency with the following tools:
- Epic tools such as Orion, Nova, and Sherlock
- Microsoft Office products
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
This position will be open for a minimum of three days.
The Salary Range for the role is $70,000.00 - $106,000.00 per year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.