Posting Date06/10/2026
GENERAL PURPOSE OF THE JOB
An Epic Analyst III works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.
An Epic Analyst III is responsible for solving complex problems from various types of users, in addition to day-to-day and implementation support. This person will use their experience and knowledge to provide best practice recommendations.
General Information about the Epic CKD Team:
DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.
The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.
DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.
ESSENTIAL DUTIES & RESPONSIBILITIES
Incident and request resolution
- Monitor ServiceNow for incidents and requests assigned to team
- Follow-up with requesters as needed for additional information
- Update status and document notes and resolution
- Manage team-owned workqueues and error logs
- Some on-call responsibilities for urgent issues
- Management of workqueues and error queues
- Documenting and migrating build
Implementation support
- Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
- Support users and training team with build fixes and responding to questions about workflow design
- Implementation support for new practices and new modules
- Documenting and migrating build
- Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
- Engaging with third parties to define, build, test, and troubleshoot integrated workflows
Upgrade, enhancement, and special projects work
- Support Epic upgrades in assessing needs, completing build, testing, and build
- Work in Nova, Orion, Asana, and other tools to document build steps and statuses
- Work with end users and SMEs to understand enhancement and optimization requests
- Research, design, build, and testing of workflows and enhancements
- Documenting and migrating build
Other duties as assigned.
- Mentoring and training of other Epic team members
EDUCATION AND EXPERIENCE
Required
- 6-8 years of experience
- Bachelor's degree
Knowledge and experience in the following areas:- Epic Community Connect
- Nephrology and kidney care
- Project management
Proficiency with the following tools:- Epic tools such as Orion, Nova, and Sherlock
- Microsoft Office products
Two or more of the following Epic Build Certification(s):- Cadence, Prelude, Real Time Eligibility, Referrals
- EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
- Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router,
- Data Courier
- Security
- Reporting Workbench
TRAVEL AND TIME REQUIREMENTS
Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training
Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues
Additional RequirementsLanguage Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
Visual: Vision adequate to perform the essential duties/responsibilities of position.
May be required to demonstrate the ability to differentiate colors on a test strip.
Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
- Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
- Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-KM4
This position will be open for a minimum of three days.
The Salary Range for the role is $78,000.00 - $119,000.00 per year.
If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.
New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour
Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 
