Entity: Technology
Job Family Group: IT&S Group
Job Description: We are looking for a technical individual with a focus on unified communications and turret systems with windows desktop experience for the ST&S technology trader functions group with the trader voice and ops compliance (TVOC) team.
About the roleThe successful candidate will be mid-level with 5+ years' experience and be responsible for providing user support for all trader voice technologies, including unified-communication applications (running on Windows11) and voice recorded media. These recorded media include, but not limited to, dealer boards (turrets), mobile phones, and computer-based telephony platforms and associated retention & legal hold policies.
The platforms include, but not limited to, Cloud9, SIP Private-Wires, Twilio, SBCs, LeapXpert and Mobile phone & Mobile Application Recording, including Microsoft Teams Voice Recording, ASC, and Cohesity Alta SaaS Protection Archiving Solutions. Additionally, the successful candidate should have experience with PC hardware & peripherals, cloud & web technologies including Azure, AWS, Windows 11, Microsoft365, CoPilot and other AI models, SharePoint, Power Automate, PowerBI, APIs, Postman, and scripting.
The candidate will possess the ability to work both independently and collaboratively within a fast-paced, distributed, trading environment.
Key accountabilities- Assists in the development and deployment of solutions.
- Identify network system issues, troubleshoot, and provide solutions.
- Provide preventative measures to ensure up-time and optimal performance of the environment.
- Perform complex problem isolation within the Telecommunications Infrastructure and Networks.
- Creates and contributes on technical documentation.
- On-call rotation/After Hours support is required.
- Maintain all required technical, business, compliance and safety training courses.
Essential education, experience and requirements- Bachelor's degree or equivalent industry experience
- Experienced operational technician with confidence and communication skills to interface with traders for the resolution of a variety of issues.
- Deliver and maintain high quality "business as usual" support and operations for client-side technologies, voice recording platforms within bp's existing technical infrastructure.
- Adhere to ST&S Control Standards with particular focus on Business Recording and Communication policies.
- Maintain an atmosphere focused on adherence to recording standards, ITIL / Support processes and continuous improvement.
- Follow ITIL processes for incident, problem, change, configuration, and release management and ensure that Major/Minor incidents are resolved within set SLAs.
- Detailed knowledge of trader voice systems architecture, applications, and operations including client devices, applications, backend infrastructure, networking, recording / monitoring, archiving services and solutions.
- Experience with Artificial Intelligence under Microsoft's CoPilot models and agents
- Effective and clear communicator, ability to lead and work well with the team, high self-motivation, and strong delivery focus.
- Ensure industry's best practices are adhered to by group, team, and suppliers.
Desirable Experience / Skills- Voice Infrastructure, Turret or Dealer board Systems, Voice Recording Systems
- Network, Internet, Firewalls, QoS
- iPBX, SBCs, SIP, SIPRec
- Azure, AWS environments
- Apple iPhone iOS & Configuration
- Windows 11 OS, Microsoft 365 Suite, APIs
- USB devices & peripherals
How much do we pay (Base)? $87,000 - $100,000 *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.
This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits . Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits.
We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Core U.S. Benefits.
As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits.
Travel RequirementUp to 25% travel should be expected with this role
Relocation Assistance:This role is not eligible for relocation
Remote Type:This position is a hybrid of office/remote working
Skills:Agility core practices, Agility core practices, API and platform design, Cloud Platforms, Collaboration, Communication, Configuration management and release, Continuous deployment and release, Creating a high performing team, Digital Project Management, Documentation and knowledge sharing, Emerging technology monitoring, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Problem Solving, Relational Data Modelling, Risk Management, Scripting, Secure development, Service operations and resiliency, Software Design and Development, Solution Architecture {+ 6 more}
