About the RoleThis is a high-ownership, cross-functional role that sits at the intersection of enterprise sales, customer success, deployment operations, and product. You'll work closely with AEs, forward deployed engineers, the product team, and customer success teammates to drive outcomes across key accounts - serving as the connective tissue between what customers need and what Avoca builds. You'll be embedded in the business of our most strategic accounts and become a trusted advisor to their executive leadership teams while leading product & data reviews, providing operational advice to their teams, and ensuring Avoca's product is maximizing value across the entire Enterprise.
What you'll ownCommercial & Sales Support- Partner with AEs to close enterprise logos - own the business case & data story
- Drive QBRs and exec-level business reviews alongside the sales and post-sales team
- Build and maintain relationships with PE sponsors and portfolio operators
- Help structure deal terms: pilots, success metrics, and expansion triggers
- Help grow the account post pilot and expand product use cases & offerings
Deployment & Onboarding- Own deployment outcomes and pilot lifecycle - work alongside internal eng/CS resources, manage customer timelines, and provide strategic advice on AI agent capabilities and product use cases
- Own go-live milestones and ensure performance benchmarks are hit. Lead key pilot meetings and touch points
- Be the operational quarterback across cross-functional teams during live deployments
ROI & Performance Analysis- Own the data narrative for each account - call performance, booking rates, containment, revenue impact
- Maintain weekly performance reports; surface insights proactively
- Make and influence operational decisions (staffing, routing, scripts) based on call-level data
Product Feedback Loop- Translate field learnings into structured product input - what features will move booking rate? How should the pilot process be structured?
- Own the feedback loop between enterprise accounts and product & engineering
- Contribute to roadmap prioritization based on revenue impact and customer evidence
What we're looking for:- 4+ years in enterprise SaaS, management consulting, PE operations, or Enterprise account ownership in high-growth startups
- Proven ability to manage complex stakeholder environments - C-suite operators, PE sponsors, internal cross-functional teams
- Sharp commercial instincts - you can structure a deal, build a business case, and
- close
- Strong data fluency - comfortable analyzing call-level or operational metrics and
- communicating findings to non-technical execs
- Operator mentality: you make decisions, not just recommendations
- Strong written and verbal communication - you can run an exec room
Nice-to-haves:- Experience in home services or adjacent verticals (HVAC, plumbing,electrical, roofing,
- pest control)
- Familiarity with ServiceTitan, AccuLynx, or other FSM platforms
- Product experience - you've influenced a roadmap before
Benefits- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
Compensation: The expected base salary for this role is $160,000-$220,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
