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Located in Geneva, IL
Position can be hybrid or fully remote if located out-of-state

About the OpportunityWe are seeking an experienced ERP & CRM Administrator to own the configuration, optimization, and governance of SAP ByDesign and Salesforce. This role is mission-critical to building operational maturity and automating end-to-end business processes across finance, accounting, operations, supply chain, manufacturing, sales, marketing, and customer success. Acting as both a high-level business administration process architect, and a technical system steward, this individual needs a high level of alignment between system functionality to real-world business operations. Deep understanding of master data, revenue lifecycle management, ERP/CRM integrations, and cross-functional process mapping is essential. This role also supports M&A readiness and execution, serving as a key leader in system integration, process harmonization, and post-acquisition ERP alignment.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Own system configuration and governance of SAP ByDesign and Salesforce, ensuring they accurately reflect business processes and support scalable growth.
• Collaborate with functional teams to drive business process standardization and maturity by optimizing existing end-to-end workflows across quote-to-cash, procure-to-pay, plan-to-produce, inventory, fulfillment, and financial reporting cycles supporting both B2B distribution and D2C commerce operations.
• Maintain master data integrity across ERP/CRM platforms, including customers, vendors, items, pricing, GL accounts, and cost centers to be shuttled between enterprise business intelligence and data analytics platforms.
• Troubleshoot system issues and lead root-cause analysis, ensuring reliable performance, compliance, and auditability.
• Document processes, configuration changes, workflows, and SOPs, while training users and improving system adoption across departments.
• Serve as the liaison between business units and technology, translating operational needs into system capabilities and configuration improvements.
• Develop dashboards, reports, and KPIs using SAP Analytics Cloud, Salesforce, or Power BI to support financial accuracy, operational visibility, and leadership decision-making.
• Lead system enhancements, integrations, and upgrades, working with internal stakeholders and external vendors/consultants when required.
• Support M&A activities by harmonizing processes, migrating data, and aligning acquired entities into the ERP/CRM ecosystem.

How you get things done

Communicates effectively. Values diversity. Builds and maintains relationships. Manages teams effectively.

Analysis skills. Identifies challenges and opportunities. Analyzes issues and situations in depth. Sorts the wheat from the chaff, determining the most appropriate action. Excellent problem-solving, analytical, and quantitative skills.

Driving results. Pursues everything with energy, drive, and a need to finish. Does not give up before finishing, even in the face of resistance or setbacks. Steadfastly pushes self and others for results. Promote alignment. Empowers.

Excellent interpersonal skills. Ability to interact with a variety of personalities leveraging strong social and emotional intelligence, ensuring that common goals, not individual differences, are emphasized. A good listener who is committed to open, direct, and constructive communication.

Work environment

• Works in office; temperature regulated
• Headquarters office in Geneva IL. Remote work from home may be available as needed.

Physical demands

• Visual and hearing acuity correctable; manual dexterity with office equipment

Travel required

• Travel to satellite offices as needed

Education and experience

• Bachelor's degree in accounting, Finance, Business Administration, IT, or related analytical field
• Five or more years of experience in ERP & CRM technology required
• SAP/ERP manufacturing experience in the DME or Life Sciences space highly desired
• Excellent communication and leadership skills
• Preferred systems experience - SAP HANA, Salesforce, Fivetran, Google Big Query
• Scope, develop and manage project plans
• Develop and maintain project business cases
• Provide periodic updates to management as to the progress of implementations
• Consulting experience preferred
• PMP certification preferred

Additional eligibility requirements

• Authorized to work in the United States only

Work authorization/security clearance requirements

• None

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.