About the Role:
The Enterprise Project Manager actively facilitates client engagements, manages client deliverables to completion and focuses on supporting client success in the client engagements in which they are assigned. This position initiates, plans, implements and manages projects which are a part of a larger ongoing engagement that enables clients to maximize the value of their Salesforce investment. The Enterprise PM plays a key role in maintaining client satisfaction by ensuring exceptional service while overseeing all phases of the engagement to ensure deadlines, standards and cost targets are met. Clients look to the Enterprise PM to ensure quality of deliverables across various ListEngage functions. This position is the face of ListEngage to our clients and an integral part of the Services Delivery team.
Duties & Responsibilities:- Responsible for the day-to-day execution of our clients' marketing strategies.
- Drive client value by ensuring the completion of deliverables, optimizing plans and aligning resources effectively
- Serve as the primary client contact for all aspects of the client engagement, developing trust through proactive communication
- Execute the transition from sales and/or implementation services to ongoing delivery by collaborating with internal teams to fully understand client expectations and objectives
- Create and manage project plans to support the larger engagement while keeping the team on-task towards completion to milestone delivery dates
- Bring attention to the value in the relationship by highlighting key successes with clients weekly
- Facilitate and actively participate in meetings such as regularly scheduled status updates and other meetings as necessary
- Ensure client's overall success on project deliverables, optimize plans and align resources to deliver maximum value to clients
- Actively communicate project updates and any necessary project risk mitigation to clients, including changes to project scope, schedule and/or costs as necessary
Education and Experience Requirements:
- Bachelor's degree required
- 7+ years of professional experience managing client engagements or implementations across enterprise clients (experience servicing Salesforce platform preferred)
- Experienced project leader with the ability to use communication, persuasion and influence with functional teams including technical and production teams to achieve goals
- Ability to work during normal US business hours
Knowledge, Skills & Abilities:
- Demonstrated knowledge and experience actively working with customers and solutions engineering teams to deliver valuable platform solutions for customers
- Highly organized with the ability to multi-task and work well in a fast-changing environment
- Proven ability to grasp technical solutions, concepts and data-driven marketing
If you're interested, so are we! Send your resume our way, and we'll contact you for an interview.
