Enterprise Operations Center Specialist - MidOlympus Solutions, Inc. is seeking a Full-Time, highly motivated Enterprise Operations Center Specialist - Mid with strong analytical and problem-solving abilities to join our fast-growing team to support the SEC Infrastructure Support Services 2 (ISS2) program. In this role, you will provide monitoring and incident management support within the SEC Enterprise Operations Center (EOC), monitoring enterprise systems and networks using advanced monitoring technologies, coordinating incident resolution, and ensuring timely escalation of critical events to appropriate engineering teams and government leadership.
This is a hybrid position. Candidates must reside within 250 miles of Washington, DC.Duties and ResponsibilitiesEnterprise Monitoring and Event Management - Monitor enterprise systems for events, alerts, and anomalies using tools such as Datadog, SolarWinds, Spectrum, and UIM.
- Coordinate and manage the resolution of events and alerts across infrastructure, network, and application tiers.
- Identify problem areas, analyze patterns, and coordinate with engineering teams for resolution.
- Utilize software and hardware monitoring tools to diagnose complex problems and factors affecting system availability.
Incident Coordination and Escalation - Open and facilitate technical bridges for scheduled and unscheduled outage events.
- Notify government leads and key stakeholders of high-impact or priority failures following established escalation procedures.
- Generate and dispatch ServiceNow tickets in response to alerts and technician requests, ensuring timely resolution.
- Provide 24/7 monitoring coverage, maintaining continuous system oversight and support during assigned shifts.
Reporting and Documentation - Generate analytical and trending reports on SEC network, computing, and application services to support decision-making.
- Maintain operational documentation, including SOPs, runbooks, and escalation procedures.
- Participate in root-cause analysis of complex problems and contribute to remediation strategies.
- Track and report incident metrics, response times, and resolution outcomes.
Required Qualifications - Minimum 5-7 years of related experience in enterprise monitoring, network operations, or an operations center environment.
- Demonstrated experience in enterprise monitoring, network operations, or an operations center environment.
- Hands-on experience with monitoring tools such as Datadog, SolarWinds, Spectrum, or UIM.
- Experience coordinating incident resolution and facilitating technical bridge calls.
- Familiarity with ServiceNow for ticket generation and lifecycle management.
- Ability to support 24/7 monitoring coverage, including shift work.
- U.S. Citizenship is required; dual citizenship is not permitted.
- Must be able to obtain and maintain a Public Trust suitability determination.
Desired Qualifications - Experience generating analytical and trending operational reports.
- Familiarity with root-cause analysis and remediation strategy development.
- Relevant ITIL or operations certifications.
Company and BenefitsOlympus Solutions offers a competitive benefits package designed to give employees personal, professional, and financial flexibility. Benefits include:
- Medical, Dental, and Vision Benefits - Olympus Solutions offers comprehensive medical, dental, and vision benefits for employees and their families.
- Work Life Balance - Olympus Solutions supports life outside of work through a paid time off plan and a culture that values balance, accountability, and personal well being.
- Career Development - Olympus Solutions supports employee growth through career building opportunities, professional development, training, and certification support.
- Financial Security - Olympus Solutions offers a 401(k) plan with a discretionary company match and no waiting period before enrollment.
- Referral Bonuses - Employees may be eligible for referral bonuses for qualified new hire referrals and business development opportunities.
