About the RoleWe're looking for an
Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You'll serve as the connective tissue between our technology and our users-ensuring clients not only succeed but become champions of our product.
Location: NYC | Hybrid | 3x/week in-office*We are not currently offering fully remote if you are based in the NYC area.
What You'll Do- Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
- Translate platform data into strategic recommendations tailored to each client's business goals and industry dynamics to drive measurable improvements in visibility and optimization.
- Guide clients through onboarding, education, and adoption journeys-ensuring high engagement, retention, and satisfaction.
- Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
What You'll Bring- 5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
- A genuine builder mentality-you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
- Demonstrated fluency with AI tools in your daily workflow-using them to research, draft, analyze, synthesize, and problem-solve faster and better.
- Strong communication skills-you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
- Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
- Comfort operating in ambiguity-you don't wait for the perfect brief; you figure it out and iterate.
- A team-first orientation-you collaborate fluidly across product, sales, and marketing to drive outcomes.
What Success Looks Like- Proactively ensure that clients measure and achieve their desired outcome with our software solution.
- Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers
- Onboard clients promptly to ensure they start receiving value from their investment in our platform
- Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.
- Clients see you as a trusted advisor who brings fresh thinking, AI-forward strategy, and genuine expertise to every conversation.
Benefits for full-time US employees: Ownership: Equity in a fast-growing, category-defining company
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Wellbeing: Medical, dental, vision, and life & disability insurance
Family support: Paid parental leave when life's biggest moments happen
Setup: Home office stipend so your workspace doesn't suck
Remote support: Phone and internet reimbursement
Growth: L&D budget for courses, conferences, and whatever makes you sharper
Time off: Flexible PTO - take what you need, we trust you
Financial wellness: 401(k)
Connection: Team offsites and a crew that genuinely likes each other
