POSITION OVERVIEWWe are looking for an Enterprise Customer Success Manager who is ready to own a portfolio of our highest-value accounts from day one. This is not a role for someone who needs a long runway before they can hold a room with a senior customer. You will inherit a book of complex, tenured relationships and be expected to build trust quickly, drive adoption, and protect and grow revenue.
WHAT YOU WILL OWNYou will carry a portfolio of 12-18 enterprise accounts representing the highest ARR concentration in our customer base.
- Lead monthly strategic meetings and quarterly business reviews with executive-level contacts across your accounts
- Own health score monitoring and risk escalation for every account in your portfolio
- Identify and close expansion opportunities in partnership with Sales
- Serve as the internal voice of your customers to Product and Engineering
- Document account strategy and activity in Salesforce with enough clarity that leadership always knows where things stand
- Performs other duties as requested by management
WHAT WE ARE LOOKING FOR- Bachelor's degree (B.S. or B.A.) required
- At least four years of customer success experience, with at least two years in an enterprise or strategic accounts role
- Experience managing portfolios of $1M ARR or more -- and the ability to speak specifically to how you protected or grew that revenue
- Comfort presenting to senior operators and executives; you do not need a script to handle a hard conversation
- Strong understanding of SaaS business models, health score management, and proactive risk mitigation
- Experience in property management, HOA software, or community management is a plus
- Based in Denver, CO; occasional travel for on-site QBRs is expected
WHAT YOU CAN EXPECTYou will join a small, senior CS team at a company that is actively investing in what customer success looks like at scale. You will be based in our Denver office, working alongside a cross-functional leadership team. Compensation is commensurate with experience and includes a base salary plus variable compensation tied to gross revenue retention and net revenue retention in your portfolio. Details shared during the interview process.
PAY RANGE & LOCATION- Location: Full-Time Onsite (Denver, CO Headquarters)
Compensation: $90,000 - $110,000 Base Salary + $10,000 Variable Performance Comp Potential per year.
Benefits for Full Time roles include the following:• 100% company paid onsite employee parking
• Medical, Dental, and Vision
• Company-sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Paid covered employee parking
• 401k match
