Salary : $170,679.60 - $208,855.92 Annually
Location : San Jose Metropolitan Area
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number:
DEPART: Information Technology
Opening Date: 03/04/2026

Position Duties
NOTE - The first review of applications was on Wednesday, April 1, 2026. This position will remain open until filled and applications are reviewed continuously. We encourage applicants to apply as soon as possible as this recruitment may close at any time.

The City of San José is seeking an Enterprise Business Automation and Development Services Manager to join the Information Technology Department (ITD). This technical manager role is responsible for overseeing enterprise-level business automation and development services and ensuring that technology initiatives across City departments are aligned with organizational priorities, business strategies, and service delivery goals. This position provides strategic oversight to ensure scalable, secure, and integrated technology solutions that support City operations while preventing fragmented or siloed implementations. The role plays a critical part in advancing enterprise standards, improving operational efficiency, and enabling consistent, high-quality technology services across departments.

The Enterprise Business Automation and Development Services Manager will enforce enterprise security, governance, and compliance standards to reduce risk and ensure regulatory alignment. The ideal candidate must demonstrate strong leadership in optimizing technology investments, eliminating redundancy, maximizing return on investment, and driving cost-effective solutions. This role is also responsible for evaluating, piloting, and implementing emerging technologies that provide measurable operational and strategic value to the City.

The technology portfolio includes but not limited to:

• Permitting and Compliance (Granicus AMANDA)
• Public Portal ()
• Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power Bl)
• Electronic Plan Review
• Geographic Information System Mapping (GIS) Viewer
• Digital Inspections
• Resource Planning & Scheduling (custom inspection scheduling and assignment)
• Document Scanning & Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.)
• Workflow automation, digital forms, and electronic signature platform (SimpliGov)
• IT Service Management, IT Operations Management, and/or IT Asset Management (e.g., ServiceNow)
• Customer Relationship Management (CRM) (e.g., Salesforce)

Key positions duties include but not limited to the following:

• Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; plan and manage technology projects, from conception through execution and evaluation.
• Team Leadership and Management: Lead and manage the Business Automation and Development Services teams, including hiring, training, and evaluating staff; foster a collaborative and innovative work environment; provide guidance and support to team members, helping them develop their skills and advance their careers.
• System and Network Management: Ensure the reliability, security, and performance of the Development Services and Business Automation systems, including networks, servers, and software applications; oversee the maintenance and upgrade of existing systems and the implementation of new systems; ensure systems are scalable and can grow with the organization's needs.
• Budgeting and Resource Allocation: Manage the Development Services and Business Automation budgets, ensuring cost-effective use of resources; allocate resources for projects and initiatives, balancing immediate needs with long-term goals; negotiate contracts with vendors and service providers to secure the best terms.
• Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization's data and systems; monitor for potential security threats and respond to incidents; conduct regular security audits and risk assessments.
• Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; ensure that third-party services meet organizational standards and deliver value; communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.
• Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; identify opportunities for innovation and process improvement; lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.
• Compliance and Governance: Ensure that the organization's technology operations comply with relevant regulations and standards; implement and maintain governance frameworks for IT management; prepare and submit reports to senior management and regulatory bodies as required.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; ensure that backup systems and procedures are in place and tested regularly; coordinate response efforts during IT emergencies and system outages.
• Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; develop and track key performance indicators (KPIs) for IT operations; report on IT performance, issues, and achievements to senior management.

Please note that the Enterprise Business Automation and Development Services Manager position is eligible for a hybrid telework schedule, which is subject to change. The City is currently on a 32-hour onsite workweek.

Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $170,679.60 - $208,855.92

The is represented by the bargaining unit.

Minimum Qualifications
Education and Experience: Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field AND seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.

Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license.

Other Qualifications
Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Directing day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary.
• Experience administering Software Development Lifecycle (SDLC) activities adhering to best practices; managing enterprise and departmental projects, major and minor system upgrades, and infrastructure refresh; plan, lead staff, and manage all phases of implementation, including gathering requirements, project
• Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development, and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans.
• Preparing and administering an annual budget, including the monitoring of expenditures, chargeback structure, and negotiating and managing contracts.
• Developing and updating an information systems Master Plan and operational roadmap. This includes the implementation of the plan, change management, and departmental/enterprise communication across all levels, as well as business partners.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Customer Service- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization's vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection proce