Enterprise Architect, Order Management | San Francisco, California, United States
Enterprise Architect - Omni-Channel Commerce & Order Management (Consultant)OverviewWe are seeking a senior
Enterprise Architect to support critical
Order Management System (OMS) initiatives across a large-scale omni-channel commerce ecosystem. This role sits at the intersection of
commerce architecture, AI-enabled platforms, and customer experience, shaping how orders flow from
cart to checkout to fulfillment and warehouse execution, while supporting a rapidly maturing
AI SDLC and agent-based architecture.
This position partners closely with Product, Engineering, and Business leaders to design scalable, resilient architectures for high-volume digital commerce, retail, and fulfillment operations.
Key ResponsibilitiesArchitecture Strategy & Domain Ownership- Own and evolve the enterprise architecture for the OMS domain, including:
- Cart, checkout, promotions, payments
- Order orchestration, inventory visibility, fulfillment, and WMS integrations
- Define and maintain domain-level architectural roadmaps aligned to business priorities, scalability, and platform modernization.
Omni-Channel Commerce & CX Enablement- Architect seamless, end-to-end omni-channel experiences across digital and physical channels.
- Ensure solutions support upper-funnel customer experience decisions (cart, checkout, loyalty, personalization), not solely post-purchase fulfillment.
- Collaborate with CX, Digital Product, and Retail stakeholders to enable conversion, flexibility, and reliability.
Modern Platforms, APIs & Distributed Architecture- Lead the design and governance of modern, distributed architectures, including:
- Microservices and event-driven patterns
- API-first platforms
- GraphQL schemas, routers, federation, and distributed graphs
- MCPs and domain-aligned service boundaries
- Guide integration patterns across commerce, OMS, fulfillment, and enterprise systems.
AI, GenAI & Agent-Oriented Architecture- Support heavy AI adoption as the organization operationalizes its AI SDLC.
- Define architectural patterns for AI- and agent-based systems within the commerce and OMS domains.
- Manage and govern agent outputs, ensuring observability, reliability, and alignment to business workflows.
- Partner with Data and AI teams to embed AI/ML capabilities into personalization, conversion optimization, and operational decisioning.
Technology Evaluation & Architectural Leadership- Lead or support RFI/RFP efforts for OMS, commerce, and adjacent platform capabilities.
- Serve as a senior architectural advisor to engineering teams, guiding design decisions, tradeoffs, and execution in complex environments.
- Provide architectural governance while enabling delivery teams to move quickly and independently.
Required Experience & Qualifications- 10+ years of experience in IT or Enterprise Architecture, with deep specialization in digital commerce or retail platforms.
- Proven experience supporting OMS domains in high-volume e-commerce or retail environments.
- Strong hands-on experience with:
- Cloud platforms (AWS, Azure, and/or GCP)
- Microservices, APIs, and event-driven systems
- GraphQL and distributed schema architectures
- SQL and NoSQL data platforms
- Experience leading architecture in large, distributed organizations with multiple product and engineering teams.
- Strong ability to translate business requirements into scalable, durable technical solutions.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Nice to Have- Experience with enterprise OMS platforms (e.g., Sterling or similar).
- Prior exposure to agent-based or AI-orchestrated systems in production.
- Background supporting loyalty, payments, or personalization platforms in retail or commerce ecosystems.
Required Skills : . Deep OMS & Commerce Domain Experience • Must have hands-on architecture experience in Order Management Systems 2. Modern Distributed Architecture Background 3. AI-Native Mindset (Not Buzzword AI) 4. Enterprise Commerce / Retail Experience 5. Strong Enterprise Architect, Not a Theorist
Basic Qualification :
Additional Skills :
