As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum's products and services.

In this role, you will develop strong relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams-including Training & Implementations, BDC, Product Support, and Product Management-to improve the overall customer experience. Occasional travel is required.

What you will be expected to do:
• Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors
• Negotiate contracts, close agreements, protect revenue, and support profitability targets
• Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives
• Communicate progress on monthly and quarterly initiatives to internal and external stakeholders
• Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement
• Collaborate with the sales team to grow opportunities and meet sales quotas
• Support challenging client requests and issue escalations as needed
• Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs
• Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes
• Follow Quorum Customer Success best practices and standards
• Represent the voice of the customer in Product Development meetings as needed
• Complete assigned duties accurately and on time

Requirements

We are looking for a candidate with:
• Proven experience in customer success, account management, sales account management, or a related client-facing role
• Strong ability to communicate, present, negotiate, and influence stakeholders at all levels, including executive and C-level audiences
• Intermediate proficiency with CRM software, such as Zoho, and Microsoft Office, particularly Excel and PowerPoint
• Experience delivering client-focused solutions that address customer needs and support long-term satisfaction
• Ability to manage multiple priorities while maintaining strong attention to detail
• Strong analytical, organizational, time management, and interpersonal skills
• Enthusiastic, self-motivated approach to work
• Post-secondary education preferred
• Bilingual fluency in French and English is considered an asset
• Automotive industry experience, particularly in dealership sales operations, is considered an asset
• Familiarity with one or more Quorum systems is considered an asset

It would be great if you had the following- but we do not expect you to have it all:
• Strong Sales Background: While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying and executing upsell or cross-sell opportunities and maximizing revenue.
• Customer Relationship Management (CRM) Skills: Proficiency in CRM software such as Zoho, or similar platforms is beneficial, as well as, experience in managing customer data, tracking interactions, and forecasting sales.
• Account Management Experience: Experience in customer success or account management is highly desirable, including managing client relationships, maintaining customer satisfaction, and supporting growth, retention and loyalty.

Additional Requirements
• Criminal background check required
• Candidates must hold a valid passport as some travel will be required.
• Must possess a valid driver's license
• Flexible hours

Benefits

Competitive salary

Variable compensation/Commission Plan

Company Match Plan

Group Benefits

Flexible work environment