About the Role

Account Managers are responsible for the strategic vision, growth, and optimization of programs for our largest corporate customers in North America. They are proactive, consultative, and solutions-oriented partners who consistently deliver against quarterly growth quotas through cross-sell, upsell, product adoption, and expansion initiatives. They retain and grow customer relationships and revenue across national markets, introducing new products and features while partnering cross-functionally with S&O, Analytics, and Product to unlock incremental business value and drive the DoorDash for Business business forward.
You're excited about this opportunity because you will...

• Own a growth-focused book of business and consistently deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development.
• Engage our largest and most complex customers in growth strategy conversations, identifying and executing new product opportunities that broaden partnership depth and increase revenue streams.
• Build and execute strategic account plans that prioritize expansion opportunities, accelerate adoption, and drive measurable revenue growth across your book of business.
• Maintain a strong understanding of account-management fundamentals, including protecting against churn, resolving customer issues, and ensuring clients and DoorDash have an aligned financial picture.
• Be comfortable organizing and presenting quarterly business reviews, marshaling the right teammates and resources to achieve growth objectives and desired customer outcomes.
• Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner.

We're excited about you because you...

• Have 6+ years of experience managing complex enterprise clients, ideally in a quota-carrying account management, customer growth, or consultative sales role.
• Have a demonstrated track record of achieving revenue, expansion, or growth quotas through consultative selling, cross-sell/upsell motions, and strategic account planning.
• Can identify whitespace within complex customer organizations and translate customer needs into scalable product, expansion, and revenue opportunities.
• Have proven capability to thrive in an ambiguous environment.
• Are an effective communicator, both verbally and in writing.
• Have the ability to analyze, pull, and coordinate data across multiple sources.
• Have the ability to learn independently and juggle multiple priorities.
• Proactively inform teams of your workflow and raise your hand for special projects.
• Actively seek guidance from peers and cross-functional partners, and both ask for and action feedback.
• Know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
• Have knowledge of CRM software, such as Salesforce.
• Have experience in food delivery and/or at a SaaS company.

Applications for this position are accepted on an ongoing basis

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$127,840-$188,000 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$159,800-$235,000 USD