We are looking for an Enterprise Account Manager to develop and manage strategic relationships with top-20 pharmaceutical companies for Wiley's Clinical Outcome Assessment (COA) Solutions business. The role leads enterprise-level commercial engagement with senior procurement, clinical development, and COA strategy stakeholders, structuring multi-year agreements that support customer trial portfolios at scale. The role works closely with the Senior Manager, COA Solutions on co-sell coordination with our strategic delivery partner and reports into the COA Commercial team within Wiley's AI and Data Analytics organization.

Job Responsibilities

• Develop and manage senior-level relationships within top-20 pharmaceutical accounts, including procurement, clinical development, and COA strategy stakeholders.

• Build account plans grounded in customer trial portfolios, instrument usage, and clinical priorities.

• Lead complex commercial engagements end to end, from qualification and proposal development through negotiation and close.

• Coordinate with our strategic delivery partner on enterprise accounts where joint engagement is appropriate, managing the Wiley commercial position.

• Provide pipeline reporting and forecasting through Salesforce, including market intelligence on competitive activity and customer trends.

• Represent Wiley at senior levels within pharmaceutical procurement and clinical development organizations and at industry conferences.

Required Qualifications

• Bachelor's degree or equivalent professional experience.

• 5+ years in enterprise sales or strategic account management within the pharmaceutical, life sciences, or clinical research industry.

• Demonstrable track record of closing significant multi-year agreements with large pharmaceutical companies.

• Experience navigating complex multi-stakeholder procurement processes.

• Consultative selling capability: able to diagnose customer needs across clinical trial portfolios and structure commercial solutions.

• Strong negotiation skills at senior levels.

• Proficient with Salesforce or equivalent CRM and able to build compelling commercial proposals and business cases.

Preferred Qualifications

• MBA or postgraduate degree in life sciences or business.

• Direct experience in COA, electronic COA (eCOA), clinical trial services, or intellectual property licensing to pharmaceutical companies.

• Existing relationships within top-20 pharmaceutical procurement or clinical development.

• Knowledge of the eCOA market landscape and competitive dynamics in clinical trial services.

• Additional European or Asian languages an advantage for global pharmaceutical accounts.