What you'll be doing...You'll be managing and supporting enterprise customers for their business-critical services. You will be responsible for a wide range of activities surrounding the ongoing maintenance and expert level support of Verizon Managed Services customer networks, primarily Incident and Change Management. These activities will include the troubleshooting and resolution of highly complex network issues, complex change management, working with vendors and internal organizations (IT NOC, Engineering, PMO, etc.) on product wide issues as well as product readiness projects.
- Interacting with customers on high visibility and complex technical issues.
- Supporting a complex mix of technologies that create the Verizon Managed Services product offerings including Managed WAN (MWAN), Managed LAN (MLAN).
- Managing Wireless LAN (MWLAN - Aruba and Cisco WLCs and APs), etc.
- Providing expert level support for all underlying Verizon network access and fulfillment function for MNS Standard Change Management requests.
- Providing customer configuration which includes Cisco 7600, ASR9K, ESR, GSR IOS & IOS-XR devices, and Juniper M320 and MX960 devices.
What we're looking for...You are excited to work in 24x7 centers with complex, mission-critical, high transaction, high availability environments. You're great at working in teams and can use your interpersonal skills to get your point across. You are self-driven and motivated, with good communication and analytical skills. You're a sought-after team member that thrives in a dynamic work environment. You will be working with multiple partners so networking and managing effective working relationships should be your top most priority. You have an understanding of industry trends in all areas of Information Security.
You'll need to have:
- Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Knowledge of BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP, MBGP, VRFs, VRF-Lite, and MPLS VPNs.
- Experience providing support for AOS, IOS, IOS-XR, and JUNOS products.
- Knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc. on Cisco and Juniper platforms.
- A CCNP certification.
- Willingness to travel up to approximately 25% of the time.
- Valid driver's license.
Even better if you have one or more of the following:
- Experience supporting IPVPN, DMVPN, EZVPN, and GETVPN designs.
- Knowledge of supporting Aruba and Cisco WLAN Controllers and Access Points.
- Experience supporting Cisco and Riverbed WAN Optimization.
- Experience with resolution centric diagnostic approach.
- Ability to quickly identify and isolate the root cause of the issues in minimal time.
- Experience with Advanced network troubleshooting skills utilizing Wireshark packet capture/analysis.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this worksite-based role, you'll work onsite at a defined location(s).
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $77,500.00 - $127,000.00.
