Engineering Team Lead - CX/CCaaS PlatformBuild It. Scale It. Lead by Example.We are seeking an experienced
Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a senior engineer who enjoys solving complex technical challenges while mentoring teammates, driving engineering excellence, and helping deliver high-quality cloud communications solutions.
As a Team Lead, you will remain hands-on in development while serving as the technical leader for your team. You'll collaborate closely with Engineering Management, Product Management, and cross-functional teams to deliver scalable, reliable, and innovative solutions.
Location: United States, Canada, or Medellín, Colombia
Your Role- Lead the day-to-day technical direction for a team of software engineers.
- Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members.
- Contribute directly to software design, architecture, development, debugging, and production support.
- Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions.
- Help prioritize work, remove technical roadblocks, and support sprint planning and execution.
- Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance.
- Participate in architecture discussions and promote engineering best practices across the team.
- Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability.
- Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements.
- Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
- Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.
RequirementsYour Background- 6+ years of professional software engineering or platform development experience.
- Previous experience serving as a Technical Lead, Team Lead, Senior Software Engineer, or similar role.
- Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
- Strong software engineering background with experience building modern distributed applications.
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
- Experience designing and developing cloud-native applications, APIs, and microservices.
- Experience working in Linux/Unix environments.
- Experience with PostgreSQL, MySQL, or similar relational databases.
- Experience with Git, CI/CD pipelines, automated testing, and Agile development practices.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
- Strong communication skills with a passion for mentoring engineers and collaborating across technical teams.
Preferred Qualifications- Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
- Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
- Experience with Elixir is highly desirable.
- Experience with AWS, Azure, or Google Cloud.
- Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
BenefitsWhat We Offer:- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
