Job Description

In the assigned Job Role of Engineering Principal, your Area Of Responsibility will be as below:
• Collaborate with stakeholders to align requirements with current and future market needs, while analysing trends and emerging technologies
• Guide on design principles to ensure feasibility, cost-effectiveness, and technical accuracy and lead conceptualization and development of innovative solutions aligned with industry advancements
• Guide the creation and validation of solution specifications, ensuring alignment with business goals and recommended optimizations
• Oversee prototyping and testing to ensure high-quality, functional prototypes that meet engineering standards
• Direct technical integration, ensuring systems meet functional and performance criteria
• Lead performance optimization initiatives, setting benchmarks and recommending improvements based on system analysis

Your contribution to the team:
• A strategic vision for aligning technical solutions with evolving business goals and industry trends
• Expertise in guiding cost-effective, technically sound, and innovative design solutions
• Strong client and stakeholder management skills to bridge technical and business needs.
• A collaborative mindset to drive innovation and ensure project success.
• Ability to lead design conceptualization and implementation based on market insights

Required Skill and Experience

Contact Center & Customer Experience Transformation, AI-CC (AI Contact Center), AI-CX (AI Customer Experience), CCaaS Platforms (Amazon Connect, Genesys Cloud CX, NICE CXone, Five9), Conversational AI, Generative AI, Agentic AI, Voicebots, Chatbots, NLP, NLU, Omnichannel CX, CRM Platforms (Salesforce, Dynamics 365, ServiceNow, Pega), API & Middleware Integrations, Cloud Architecture (AWS, Azure, GCP), Customer Journey Transformation, Solution Architecture, Enterprise Consulting, Executive Stakeholder Management, Large-scale CX Modernization Programs, Global Delivery Leadership, Pre-sales & Advisory.

Preferred Skill and Experience

Amazon Bedrock, Amazon Lex, Google Dialogflow/CCAI, Kore.ai, Azure OpenAI, Microsoft Copilot, RAG-based Knowledge Solutions, Real-time Speech Analytics, Voice Intelligence, Contact Center Analytics, Workforce Engagement Management (WEM), AI Observability, Customer Intent Mining, Process Automation, Data & Analytics, Healthcare Domain, Banking & Financial Services Domain, Insurance Domain, Telecommunications Domain, Public Sector/State Government Experience, AWS Solution Architect Certification, Amazon Connect Certification, Genesys Cloud CX Certification, NICE CXone Certification, PMP/SAFe/CBAP Certifications, Business Development, GTM Strategy, Thought Leadership, Practice Building, Multi-million Dollar Transformation Engagements.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off