Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering.
The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop's business and customer priorities.
Responsibilities: - Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction.
- Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives.
- Set clear team goals and objectives aligned with departmental and company priorities.
- Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution.
- Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines.
- Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services.
- Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions.
- Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps.
- Support testing cycles and post-production deployments to ensure stable, reliable releases.
- Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work.
- Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions.
- Monitor and report on team progress, sprint velocity, throughput, and delivery health.
- Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health.
- Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency.
- Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering.
Qualifications: About You - Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams.
- Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures.
- Experience working with cloud-based, microservice-oriented systems.
- Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Strong organizational, analytical, troubleshooting, and problem-solving skills.
- Customer-, service-, and results-oriented, with a strong sense of ownership and accountability.
- Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision.
Experience & Education - Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience.
- 6+ years of professional experience across the full software development lifecycle.
- Hands-on experience with:
- React, JavaScript, TypeScript, HTML, CSS/Bootstrap
- C#, PHP, Laravel Framework
- Azure Cosmos DB, Azure SQL, MS SQL, and ODBC
- Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps.
- Experience working in agile development environments using tools such as JIRA and GitLab.
- Familiarity with CI/CD pipelines, release management, and deployment automation.
- Experience using DataDog or similar observability and monitoring tools.
- Understanding of test-driven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test.
- Knowledge of Linux and Windows operating systems, command-line tools, and basic scripting (PowerShell, Bash).
- Comfortable guiding teams in the use of AI-assisted development tools such as Cursor.
- Ability to adapt to change and thrive in a dynamic, fast-paced environment.
Preferred Qualifications (if applicable): - Experience working with large enterprise software deployments and solution-based products.
- Exposure to retail grocery, food retail, or large enterprise technology environments.
- Experience working in cross-functional, fast-growing organizations.
