2+ years managing a technical team with a proven track record in developing junior members into seniors
Hands-on experience with integration technologies like REST APIs, webhooks, and OAuth
Proven ability to build systems that enhance team throughput, including tooling and runbooks
Comfortable engaging in both technical discussions and partner conversations
Strong instincts for capacity planning and relationship management
Ownership mentality focused on outcomes rather than scope
Responsibilities
Lead the Integration Specialist team, setting performance standards and conducting 1:1s
Enhance team throughput by managing capacity and developing systems to optimize performance
Oversee the entire integration delivery process from scoping to handoff
Manage the integration portfolio as a strategic business asset, including maintenance and upgrade decisions
Build strong partner relationships, serving as a main point of contact for top integration partners
Work with Sales, Customer Success, and Product teams to secure deals involving integrations
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and dynamic team that embraces rapid progress
Full Job Description
What you'll do
Run the Integration Specialist team: you set the bar, run the 1:1s, build the leveling rubric, and stand behind every commit the team makes. People grow here or you change something
Team throughput as a real metric: you forecast capacity, manage queue depth, and drive integrations-per-specialist-per-quarter up quarter after quarter. The systems that get you there (tooling, templates, SOPs) are yours to build
Integration delivery end to end: scoping, build, QA, handoff. You translate customer and partner needs into clean technical scope and represent integration realities - rate limits, deprecation risk, partner constraints - in every design review
The integration portfolio as an ongoing business asset: usage, error rates, partner SLAs, incident response. You make the maintenance, deprecation, and version-upgrade calls with a clear cost/benefit view, not by default
Partner relationships that matter: top integration partners run through you. Technical escalations, co-build conversations, co-marketing - you are the credible point of contact and you bring opportunities back for the commercial team to act on
Integration-led deals with Sales, CS, and Product: feasibility calls, contract language, rollout, retention. When integrations are the thing standing between us and a deal, you are in the room and you have a point of view
Who you are
Experience managing a technical or technical-adjacent team, with evidence of leveling up junior members into senior operators
Hands-on with integration craft: REST APIs, webhooks, OAuth, common iPaaS and middleware patterns. You can read code, hold your own in design discussions, and tell a customer config problem from a product bug fast
You have built systems that compound team throughput before - tooling, templates, runbooks - and you can point at the before and after
Comfort in both engineering reviews and partner conversations. You move from a technical escalation with a partner to a feasibility call with Sales without changing register
Capacity-planning instincts: you know what the team can hold, what it should not commit to, and how to say no in a way that keeps the relationship intact
Ownership mentality: scope does not constrain you, outcomes do
Nice to have
Familiarity with one or more integration ecosystems: CRM, marketing automation, data warehouse, or vertical SaaS
Partnership or BD experience, or having owned a P&L or budget line
Experience standing up an on-call or rotation model for a growing integration portfolio
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
