Capacity

Engineering Manager, Enablement

Capacity$200K — $225K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of software engineering experience, particularly in developer tooling or internal infrastructure.
  • Experience building AI-assisted workflows, including prompt engineering and LLM integration.
  • Demonstrated ability in designing and managing automation pipelines.
  • Depth of knowledge in the software development lifecycle and its associated pain points.
  • Proven track record in a technical leadership role influencing cross-functional teams.
  • Familiarity with AI developer tools like Claude and GitHub Copilot is crucial.
  • Experience with workflows enabling non-engineer code contributions is advantageous.
  • Strong orientation towards data-driven decision-making.

Responsibilities

  • Build and lead the Engineering Enablement team to enhance engineering productivity.
  • Design and implement the AI pairing pipeline for improved productivity.
  • Create an automated ticket generation workflow from product signals.
  • Manage the non-engineer contribution program for code safety and scalability.
  • Establish and enforce engineering best practices for AI-assisted development.
  • Develop a developer tooling infrastructure to streamline daily operations.
  • Measure and analyze the impact of Enablement initiatives on velocity and quality.

Benefits

  • Employer-paid health insurance for employees and their dependents.
  • Profit Interest Units/incentive compensation opportunities.
  • Unlimited vacation policy to promote work-life balance.
  • 401(k) plan with company matching contributions.
  • Short term disability insurance provided.
  • Group life and AD&D insurance for financial security.
  • Diverse and supportive workplace culture prioritized on respect and collaboration.
Full Job Description
The role:

Reporting directly to the SVP of Engineering, the Engineering Manager - Engineering Enablement will build and own the Engineering Enablement team at Capacity. Your team's primary mission is to develop AI-powered processes and tooling that accelerate engineering velocity across the entire organization. This includes the AI pairing pipeline, the automated ticket generation workflow, the non-engineer contribution program, and the broader developer tooling infrastructure that makes every engineer faster. You will work closely with the Engineering Program Manager and the VP of Engineering to ensure the Enablement team's output is directly connected to the velocity goal.

This role exists because Capacity has set an ambitious goal: significantly accelerate engineering velocity. The Engineering Enablement team is the function that makes that possible. You will build the AI-powered processes, developer tooling, and automation pipelines that transform how every engineer at Capacity works. This is not a support function. It is a force multiplier. If you have ever wanted to build the internal engineering platform that makes an entire organization dramatically more capable, this is that role.

Responsibilities:

  • Build and lead the Engineering Enablement team: a small, high-leverage team whose output is felt by every engineer in the organization.
  • Design, build, and operate the AI pairing pipeline that enables every engineer at Capacity to work with AI as a genuine productivity partner, not just an autocomplete.
  • Build the automated ticket generation workflow that converts product and operational signals into sprint-ready tickets with minimal human intervention.
  • Own the non-engineer contribution program: formalizing and scaling the process that allows Product Managers, Customer Success engineers, and other technical contributors to safely commit code.
  • Establish engineering standards, guardrails, and best practices for AI-assisted development across the organization.
  • Build the developer tooling infrastructure that reduces friction in the day-to-day engineering experience from local development to deployment.
  • Measure the impact of every Enablement investment in terms of velocity and quality and iterate relentlessly based on what the data shows.


Requirements:

  • 8+ years of software engineering experience, with a strong background in developer tooling, platform engineering, or internal infrastructure.
  • Demonstrated experience building AI-assisted engineering workflows including prompt engineering, LLM integration, and evaluation frameworks for AI-generated output.
  • Experience building and operating automation pipelines that reduce manual work at scale.
  • Strong understanding of the software development lifecycle and the specific friction points that slow engineering teams down.
  • Experience in a technical leadership or staff-level engineering role with cross-team influence.
  • Familiarity with modern AI developer tools including Claude, Cursor, GitHub Copilot, and similar platforms.
  • Experience building low-risk code contribution workflows for non-engineers is a strong plus.
  • Strong data and measurement orientation: able to define success metrics and track them rigorously.


You are motivated by:

  • Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
  • Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
  • Proactivity: You don't wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
  • Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more.
  • Humility: You are not above any task in the organization and are willing to drop what you're doing to help a teammate.


What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who've worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

  • Employer-paid health insurance (for you and your eligible dependents)
  • Profit Interest Units/incentive compensation
  • Unlimited vacation policy
  • 401(k) with a company match
  • Short term disability insurance
  • Group life AD&D insurance
  • A supportive, diverse workplace where we prioritize respect for each other and our clients
  • A fun and collaborative team culture


Salary range:

  • The expected base salary for the Engineering Manager - Enablement role is between $200,000 and $225,000; actual salary will be commensurate with a candidate's experience, skill and location.

About Capacity

Capacity is a software company that provides an AI-powered platform for customer service automation. The company was founded in 2019 by David Karandish and Mark Sears. Capacity's platform uses natural language processing and machine learning to automate customer service tasks, such as answering frequently asked questions and routing inquiries to the appropriate department. The platform can be integrated with a variety of communication channels, including email, chat, and voice. Capacity is headquartered in Cambridge, Massachusetts.
Learn more about Capacity
Size
50 employees
Industry
Founded
2019

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