Capacity is a software company that provides an AI-powered platform for customer service automation. The company was founded in 2019 by David Karandish and Mark Sears. Capacity's platform uses natural language processing and machine learning to automate customer service tasks, such as answering frequently asked questions and routing inquiries to the appropriate department. The platform can be integrated with a variety of communication channels, including email, chat, and voice. Capacity is headquartered in Cambridge, Massachusetts.