Skill: Site Reliability Engineer
Roles & Responsibilities:
Production Support & Monitoring:
- Monitor, maintain, and support systems and software to ensure high availability and production stability.
- Monitor system health and availability, responding to incidents, alerts, and escalations as needed.
- Act as a senior technical resource during production incidents, driving timely resolution and clear communication.
Maintenance & Operational Execution:
- Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies.
- Troubleshoot issues across application, infrastructure, network, and database layers.
- Partner with internal technology teams to execute production changes safely and in accordance with change management processes.
Root Cause Analysis & Continuous Improvement:
- Conduct detailed root cause analysis (RCA) for incidents and production issues.
- Implement corrective and preventative actions to prevent recurrence.
- Identify recurring issues and drive process improvements and automation to reduce risk and manual effort.
Documentation & Knowledge Management:
- Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures.
- Ensure system knowledge is documented, current, and accessible to support continuity and resiliency
Risk, Governance & Compliance:
- Follow and support application governance, audit, and regulatory requirements.
- Participate in business continuity, resiliency, and disaster recovery activities as required.
- Maintain a strong focus on risk awareness and customer impact
Salary Range - $100,000-$105,000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
