FIS

Engineer Sr Lead, Systems & Operations

FIS • $100K — $140K *
Atlanta, GA 30349In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in software development and architecture for AI/cloud solutions.
  • Proven expertise in AI/ML, specifically NLP and speech recognition strategies.
  • Strong proficiency with Microsoft Azure and AWS cloud services for AI workloads.
  • Proficient in modern programming languages including Python, Java, or C#.
  • Deep understanding of scalable, distributed systems and microservices architecture.
  • Analytical problem-solving skills with an innovative approach to technology.
  • Excellent communication skills for relaying complex technical concepts.

Responsibilities

  • Build voice-based autonomous agents for banking using Microsoft Dynamics 365 and Azure services.
  • Integrate LLM models for enhanced natural language and voice interactions.
  • Develop complex agentic workflows and orchestration logic using AWS and Azure.
  • Implement robust monitoring and optimization for AI services ensuring high reliability.
  • Embed security and privacy best practices into AI solutions for compliance.
  • Collaborate with cross-functional teams to deliver AI-driven features and mentor engineers.

Benefits

  • Opportunities to make an impact in fintech.
  • Personal and professional learning initiatives.
  • Inclusive and diverse work environment.
  • Resources for community contribution.
Full Job Description
Job Description

About the Role

As a senior technical leader and hands-on developer, you will be responsible for creating advanced voice-driven AI agent solutions tailored to the needs of banking and financial services. This position places a strong emphasis on innovation in Agentic AI, conversational AI, and voice interfaces, along with the development of autonomous decision-making agents that leverage Microsoft's latest AI and cloud technologies.

In this role, you will design and launch AI systems within regulated enterprise environments, ensuring that these systems are scalable, secure, and reliable. Your success will be measured by the robust, transformative AI capabilities you deliver, which enhance customer experiences and improve operational efficiency. Throughout your work, you will maintain the highest standards of quality, compliance, and performance.

What You Will Be Doing

  • Build voice-based autonomous agents and conversational AI for banking platforms using Microsoft Dynamics 365 Contact Center, Agent SDK, Microsoft Power Platform (Copilot studio, Dataverse, Power Apps, Power Automate, Power Pages), and Azure AI services (Azure OpenAI, Azure AI Speech, Bot Framework, etc.).
  • Integrate LLM models and cognitive services (e.g. OpenAI models, Azure AI Speech (STT/TTS), Azure AI Foundry, AWS Sagemaker/bedrock) into enterprise applications to deliver natural language and voice interactions.
  • Agentic Workflows & Orchestration: Build agentic workflows that allow AI to perform complex, multi-step tasks autonomously. Develop orchestration logic and use container services in AWS and Azure (AKS, EKS, ECS etc.) and microservices architectures to ensure these AI agents run efficiently in production.
  • Quality, Observability & Optimization: Implement robust monitoring, logging, and observability for AI services. Continuously optimize performance (latency, accuracy) of voice and AI systems using Azure and AWS monitoring tools to ensure high availability, reliability, and compliance.
  • Security & Responsible AI: Embed security, privacy, and Responsible AI best practices into all solutions. Ensure data protection and regulatory compliance (relevant to banking/financial industry) while enabling advanced AI capabilities.
  • Collaboration & Leadership: Collaborate with cross-functional teams (business analyst, data scientists, designers, cloud engineers, and architects) to deliver cohesive AI-powered features. Mentor and guide fellow engineers in modern AI-first development practices, setting high standards in coding, testing, and deployment.


What you bring

  • Extensive Industry Experience: Proven experience (e.g. 5+ years) in software development and architecture, building large-scale AI or cloud-based solutions in production environments.
  • AI & Voice Expertise: Hands-on expertise with AI/ML technologies, including natural language processing (NLP) or speech recognition. Familiarity with large language models (e.g., GPT, Claude or similar) and conversational AI/voice assistant development.
  • Microsoft Azure and AWS Proficiency: Strong experience developing with Microsoft Azure and AWS cloud services. Knowledge of CI/CD, Azure and AWS container services for deploying AI workloads.
  • Programming & DevOps Skills: Proficient in modern programming languages (such as Python, Java, C#, or similar) and building APIs or microservices. Solid understanding of DevOps and CI/CD practices (e.g., Azure DevOps pipelines) to ensure frequent, reliable delivery of AI software.
  • System Design & Architecture: Deep knowledge of scalable, distributed systems designs and cloud-native architecture. Experience implementing microservices, containerization, and API integration.
  • Problem Solving & Innovation: Strong analytical and problem-solving skills with the ability to navigate complex technical challenges. Innovative mindset to drive continuous improvement and to evaluate emerging technologies for potential adoption.
  • Communication: Excellent communication skills, with ability to explain complex AI solutions and technical strategies to diverse stakeholders.


Bonus if you have

  • Financial Services Familiarity: Experience working in banking, fintech, or other heavily regulated industries and understanding of compliance, security, and data privacy considerations for AI solutions in these environments.
  • AI Research & Innovation: Demonstrated interest in emerging AI trends (such as agentic AI, multi-modal models, reinforcement learning, etc.) and experience bringing new AI concepts from prototype to production.
  • Advanced Degree: Master's or higher degree in Computer Science, Engineering, AI, or related field (or equivalent practical experience) is a plus.


What We Offer you

  • Opportunities to make an impact in fintech.
  • Personal and professional learning.
  • Inclusive, diverse work environment.
  • Resources to give back to your community.
  • Competitive salary and benefits.


Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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