Engineer, Fleet SupportThe job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.
The Engineer, Fleet Support will play a key role in the Aircraft Fleet Support team responsible for developing hardware and software (HDW/SW) diagnostic and monitoring tools for the in-cabin system, troubleshooting remote and on-site issues of the Intelsat airborne systems. The role will work closely with Operations, Development, and System Engineering to understand product functionality and drive defect resolution, evaluate system designs in partnerships with Aircraft Engineering, and engage with the reliability and Quality teams to identify different hardware defects.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Support systemic aircraft issues as related to the Intelsat airborne system.
- Define, Review and Modify installation/Maintenance documents and procedures.
- Proactively identify, develop, and drive opportunities to improve processes and tools to increase the overall effectiveness of the team.
- Lead cross functional teams on triaging system interaction issues and driving them to closure.
- Define dashboards and metrics; establish SLA for the work conducted
- Create, review, and modify maintenance manuals, fault isolation manuals, Service bulletins.
- Proactively identify defects by reviewing system data logs
- Collect data and generate weekly/monthly metrics on all issues reported, triaged and resolved meeting the defined SLA
- Be an SME for HDW related technical issues and training other team members
COMPETENCIES
- Aircraft Performance Data Analysis
- Process Improvement
- Problem Solving
- Cross-functional collaboration
- Failure mode analysis
- Decision making under pressure
QUALIFICATIONS & EXPERIENCE
Required- FAA Airframe & Power Plant Certifications
- At least 2 years of experience in an aircraft fleet support or engineering role, ideally within the Avionics industry
- Ability to address and troubleshoot problems associated with aircraft-based equipment.
- Has used electronic test equipment before.
- Strong skills in reading electrical schematics.
- Knowledge with aircraft wiring (power, data bus, discrete I/O, Quadrax)
- Experience with avionics and flight systems
- This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident).
Beneficial to Have- Bachelor's degree in mechanical engineering, Automotive Engineering, or a related field.
- Wi-Fi and wired Ethernet familiarity.
- Knowledge of Linux and Windows operating systems
- Experience with IP networking.
- FAA, RTCA & ARINC standards and regulations familiarity
KEY DELIVERABLES- Excellent verbal and written communication skills to interact with cross-functional teams, vendors, and management
- Strong troubleshooting and problem-solving abilities, with a hands-on approach to resolving technical issues quickly and effectively
- Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks effectively.
