Universal Music Group

Engineer, Customer Experience Solutions

Universal Music Group$80K — $120K *
US-AnywhereRemote in Pennsylvania, US
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant industry experience
  • Proficient in [specific software or technical skill]
  • Strong communication and collaboration abilities
  • Experience in an entrepreneurial or creative environment
  • Ability to manage multiple projects and deadlines

Responsibilities

  • Develop and implement innovative strategies to drive business growth
  • Collaborate with cross-functional teams to enhance project delivery
  • Conduct market research to identify new opportunities
  • Manage client relationships and ensure satisfaction
  • Oversee budgeting and resource allocation for projects

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 100% coverage for in-network outpatient mental health services
  • Fertility coverage for eligible participants
  • Wellbeing reimbursements up to $720/year
  • Tuition reimbursement and student loan repayment assistance
  • 401(k) with immediate vesting on contributions
  • Flexible PTO and 3-weeks PTO for non-exempt employees
  • Generous paid time off including a 2-week Winter Break and 10 company holidays
  • Summer Fridays between Memorial Day and Labor Day
Full Job Description
attached Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight arent just values-theyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): • Comprehensive medical, dental, and vision coverage • Including 100% coverage for out-patient in-network mental health services • Fertility coverage for eligible medical plan participants • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) • Student Loan Repayment Assistance and Tuition Reimbursement • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: • Flexible Paid Time Off (PTO) for exempt employees • 3-weeks PTO for non-exempt employees • 2-weeks paid Winter Break • 10 Company Holidays (including Juneteenth and Wellbeing Day) • Summer Fridays (between Memorial Day and Labor Day) • Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Job Category:

About Universal Music Group

Universal Music Group (UMG) is a global music corporation that is a subsidiary of the French media conglomerate Vivendi. The company was founded in 1934 as Decca Records and has since grown to become the largest music company in the world, with a market share of over 30%. UMG owns and operates a wide range of record labels, including Capitol Records, Def Jam Recordings, and Island Records, and has a roster of over 4,000 artists. In addition to music production and distribution, UMG also operates several other businesses, including music publishing, merchandising, and film and television production.
Learn more about Universal Music Group
Size
7,000 employees
Industry
Founded
1934

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