Comcast

Engineer 2, Technical Product Sales Support (Xfinity Communities)

Comcast$70K — $95K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field is preferred.
  • 2-5 years of relevant work experience.
  • Experience with network design and technical sales.
  • Strong understanding of customer needs and product application.
  • Proficiency in creating sales presentations and technical documentation.

Responsibilities

  • Analyze and assess customer requirements to align with Comcast's offerings.
  • Create and deliver compelling sales presentations showcasing technical expertise.
  • Design cost-effective solutions for RFPs to address specific configuration challenges.
  • Manage project timelines and maintain customer communication regarding progress.
  • Drive the sales process to close deals efficiently and meet targets.
  • Collaborate with various internal teams for seamless sales support and implementation.
  • Provide product recommendations tailored to customer needs.

Benefits

  • Comprehensive benefits package focused on physical, financial, and emotional support.
  • Flexible schedule to accommodate work-life balance, including nights and weekends.
  • Opportunities for professional development and continuous learning.
  • Emphasis on inclusion and diversity within the workplace.
Full Job Description
Job Summary
Serves as technical and network subject matter expert for XFINITY Communities sales team and other support organizations (construction, network, engineering, sales support, etc.). Evaluates acquisition and renewal opportunities, develops and recommends product and network design and track through sales and implementation process. Acts as the regional subject matter expert for products, competitive technologies, network options and is the first point of contact when engaging internal stakeholders for complex RFP or bid responses. Focused on delivering a positive customer experience according to Comcast standards and provides leadership to ensure that Comcast solutions are comprehensive, achieve customer expectations and meet customer business needs. Works as a collaborative member of the sales team and takes a lead role on the technical side of the sale.

Job Description

Core Responsibilities
  • Analyze customer requirements and needs to understand how Comcast products and services can be technically applied to meet the needs of the customer.
  • Translate technical design requirements and create and deliver sales presentations that demonstrate technical knowledge of Comcast products and services.
  • As part of the sales process, plays a key role in the preparation of RFPs by designing cost-effective solutions and solving prospective configuration challenges through the standard or Individual Case Basis (ICB) process.
  • Set appropriate expectations and follow up with the customer on project timeline and completion.
  • Drive sales closure to shorten the sales cycle and ensure goals and objectives are achieved.
  • Collaborates with Network Engineering, Architecture Product Engineering, Systems Engineering, Service Delivery, Product Management, Product Development, HQ Sales Operations and Marketing teams to fully support the sales and implementation process.
  • Recommends products to meet customer needs.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Skills
Ideation, Identifying Customer Needs, Network Design, Sales, Technical Designs

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
2-5 Years

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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