Qualifications

• 5-10 years of experience in account management or client engagement roles.
• Strong understanding of P&L management and financial metrics.
• Proven track record of customer escalation handling and issue resolution.
• Exceptional communication skills for interfacing with clients and internal teams.
• Experience in developing governance frameworks for client relations.

Responsibilities

• Manage overall client engagement to ensure customer satisfaction.
• Meet with client executives to align on service delivery expectations.
• Address and resolve customer escalations with TCS teams.
• Oversee the engagement's P&L and ensure alignment with group goals.
• Establish the initial governance framework to foster client trust.
• Collaborate across service lines to meet client project scope and objectives.
• Partner with Client Partner to explore new business opportunities.

Benefits

• Discretionary annual incentive for performance recognition.
• Comprehensive medical coverage including dental and vision.
• Support for families through maternal and parental leave options.
• Insurance options including auto, home, and identity theft protection.
• Reimbursement for certifications and training to promote professional growth.
• Generous time off policy including vacation and sick leave.
• Legal and financial assistance options including a 401K plan and college fund.