Overview

Energy Mgmt Sys Admin I: This position provides basic to advanced level technical support for microprocessor based industrial control systems, applications, and technologies in a Microsoft and Linux operating system environment for PPL's Transmission Operations Energy Management System (EMS). The EMS system provides Supervisory Control and Data Acquisition (SCADA) for the company's Industrial Control assets in the delivery and management of electric power. The position is responsible for EMS System maintenance, support, troubleshooting, security and compliance with regulatory standards, project work, and 24 x 7 x 365 on-call support. The EMS system environment is a high-availability configuration with complex technology configurations of servers, networks, and security devices and is both a mission critical and highly regulated area of the business.

Energy Mgmt Sys Admin II:

This intermediate level position provides technical support and basic troubleshooting for the delivery, application, and maintenance of technology systems related to the Transmission Energy Management Control Systems (EMS), in compliance with regulatory requirements.

Sr Energy Mgmt Sys Admin:

This senior level position provides maintenance, problem resolution, and analysis of technology systems and applications for the Transmission Energy Management Control Systems (EMS), in compliance with regulatory requirements. Provides timely technology solutions and service of an advanced nature. Responsible for high availability systems and applications in a complex technology configuration that is highly regulated and mission
critical.

Responsibilities

Energy Mgmt Sys Admin I:
• Performs all work activities with professionalism in a manner consistent with an accident-free workplace.
• System troubleshooting and support of EMS systems and Advanced Applications that provide real-time monitoring and SCADA control of assets. Participates in 24x7x365 support and on-call rotation including holidays. Provides both on-site and remote support, through responsible use of company provided computing, monitoring, alerting, and telephony tools.
• With direction, assists in EMS technology evaluation and selection processes, ensuring compatibility between client requirements, technical performance, and compliance requirements.
• With direction, assists with system and application administration for the EMS control system and supporting systems.
• With direction, performs programming and database activities in a multi-cluster active-active (snap, clone, load) redundant database environment. Has a basic understanding of network, security, operating system, patching, backup and recovery, and other technology skills relevant to the EMS control system. Continually develops technology skill sets in applicable technology and security disciplines.
• Assists with installation and maintenance activities related to EMS system hardware and software. Assists in the development of standard procedures for compliance and security.
• Assists with performance monitoring, tuning and capacity planning for multi-user, multi-cluster, high availability, and mission critical, Energy Management systems.
• Stays up to date on Company and departmental procedures for operational and compliance requirements. Consistently applies and follows Company and department operational and compliance processes in delivery
of service to client constituents.
• Assists and supports preparation for both internal and external audit activities of controls and regulatory standards.
• Meets deadlines for work tasks, documentation, status reports, expense reports, time entry, and other associated work tasks.
• Effectively communicates with clients, peers, departmental management, and vendors in business matters inclusive of those with technical content. Competent technical and non-technical verbal and written communications.
• Performs reporting of metrics and key service indicators to management.
• Performs other duties as assigned
• Complies with all policies and standards

Energy Mgmt Sys Admin II:
• Troubleshoots and resolves system problems in a multi-user, high availability, mission critical, Energy Management system and supporting systems. Performs monitoring and management of performance, tuning, capacity, functionality, security, and compliance.
• Provides client and system support of technology solutions on a 24x7x365 basis, as well as actively participates in an on-call rotation schedule inclusive of all 365 days of the year including holidays. Provides both on-site and remote support, through responsible use of company provided computing, monitoring, alerting, and telephony tools.
• Evaluates, designs, implements, and documents analysis, drawings, and recommendations for EMS technology initiatives in accordance with business case and investment committee documentation.
• Performs system and application administration for the EMS Control System, enabling performance, functionality, compliance, and security of control systems.
• Performs programming and database activities of a routine nature in a multi-cluster active-active (snap, clone, load) redundant database environment. Has a fundamental working knowledge of network, security, operating system, patching, backup and recovery, and other technology skills relevant to the EMS control system. Continually develops technology skill sets in applicable technology and security disciplines.
• Performs installation and maintenance of Energy Management system hardware and software. Provides input for the development and implementation of standard practices for ongoing support and maintenance. Assists in the development of standard procedures for compliance and security.
• Stays up to date on Company and departmental procedures for operational and compliance requirements. Consistently applies and follows Company and department operational and compliance processes in delivery
of service to client constituents.
• Participates in and supports preparation for both internal and external audit activities of controls and regulatory standards.
• Possesses working knowledge of various technologies and demonstrates the ability to leverage and appropriately integrate those technologies within the current environment. Balances technology integration alternatives and provides input for solutions with consideration to technical efficiency and effectiveness, performance, reliability, compliance, and costs.
• Handles quality assurance review of assigned projects. Addresses current project issues and reviews projects for lessons learned with the team.
• Meets deadlines for work tasks, documentation, status reports, expense reports, time entry, and other associated work tasks with moderate supervision.
• Effectively communicates with clients, peers, departmental management, and vendors in business matters inclusive of those with technical content. Competent technical and non-technical verbal and written communications.
• Possesses and continually improves high level people skills that effectively contribute to team functioning and client adoption and support of technology solutions.
• Performs reporting of metrics and key service indicators to management.
• Performs other duties as assigned
• Complies with all policies and standards

Sr Energy Mgmt Sys Admin:
• Performs all work activities in a manner consistent with an accident-free workplace.
• Provides in-house technical expertise, evaluations, and recommendations requiring a working knowledge of the Bulk Electric System grid and associated calculations, monitoring, and controls technology.
• Independently troubleshoots and resolves complex system problems for multi-user, high availability, mission critical, Energy Management computer systems.
• Troubleshoots incidents and problems, involving problem determination, analysis, and resolution. Provides client and system support of technology solutions on a 24x7x365 basis, as well as actively participates in an on-call rotation schedule inclusive of all 365 days of the year including holidays. Provides both on-site and remote support, through responsible use of company provided computing, monitoring, alerting, and telephony tools.
• Guides in EMS technology evaluation and selection processes, ensuring compatibility between client requirements, technical performance, and compliance requirements. Documents analysis and recommendations in accordance with business case and investment committee documentation.
• Designs, develops, tests, debugs, documents, implements, supports, and maintains complex applications, queries, remote procedure calls, database administration, for system and client requirements. Performs modifications to existing EMS applications and databases to deliver enhancements. Follows the software development lifecycle framework and company procedures to deliver new and modify existing services.
• Performs programming and database activities in a multi-cluster active-active (snap, clone, load) redundant database environment. Has advanced knowledge of network, security, operating system, patching, backup and recovery, and other technology skills relevant to the EMS control system.
• Installs and maintains Energy Management system hardware and software, and develops other less experienced administrators in performance of these functions. Responsible for developing and implementing standard practices for ongoing support and maintenance, as well as development of standard procedures for compliance and security.
• Coordinates and defines performance monitoring, tuning and capacity planning metrics for multi-user, multicluster, high-availability, and mission critical, Energy Management systems.
• Identifies and proposes opportunities to improve processes and work methods. Recommends actions that strengthen internal compliance and operational controls, improves client services and/or support, and enhances departmental work flow and costs.
• Interfaces directly with vendors and service providers for the Energy Management system, in support of technology and business needs.
• Tracks and stays up to date on NERC Critical Infrastructure Protection standards and other applicable reliability standards. Recommends new processes and modification of existing processes to meet reliability standards compliance.
• Stays up to date on Company and departmental procedures for operational and compliance requirements. Consistently applies and follows Company and department operational and compliance processes in delivery of service to client constituents.
• Works in conjunction with Security Administrators to influence procedures and to ensure that company security and compliance is maintained when deploying new or modifying existing technology systems.
• Works in conjunction with Security Administrators to develop and execute tested patching, backup and restore practices, business continuity, and disaster recovery planning and testing.
• Identifies and develops documentation and presentation materials for both internal and external audit activities of controls and regulatory standards.
• Possesses advanced knowledge of various technologies and demonstrates the ability to leverage and appropriately integrate those technologies within the current environment. Balances technology integration alternatives and recommends solutions with consideration to technical efficiency and effectiveness, performance, reliability, compliance, and costs.
• Regularly provides direction and training to less experienced Energy Management system administrators. Approaches position with a team attitude. Accepts and extends assistance from/to teammates and business partners. Supports Company, team, and department initiatives and goals.
• Participates in industry organization activities/forums/training/committees/standards bodies associated with Transmission, EMS, and Regulatory bodies.
• Independently provides project management for technology projects for EMS. Balances specification, timing, resources and client constraints. Coordinates and/or directs less experienced personnel, or others assigned to projects as necessary.
• Handles quality assurance review of assigned projects. Identifies and communicates current project issues and reviews projects for lessons learned with the team.
• Meets deadlines for work tasks, documentation, status reports, expense reports, time entry, and other associated work tasks with minimum supervision.
• Effectively communicates with clients, peers and departmental management in business matters inclusive of those with technical content. Competent technical and non-technical verbal and written communications.
• Coordinates financial management accountabilities by gathering, compiling and analyzing appropriate investment and/or expenditure data and preparing schedules and reports. Participates in complex analyses with assistance from more experienced peers or supervision.
• Prepares, maintains, and protects EMS control system documentation. Identifies and communicates documentation of goals, objectives, applications, systems, processes, compliance, training, procedural, evidentiary, business case, and other ass