Job Description

This position maintains the EMS system which is the underlying operational technology that supports the electric grid. You will support, troubleshoot, perform integration testing, configure power system modeling, and perform database and displays updates. You will follow internal and external standards and procedures, develop guidelines, and help maintain compliance related to the overall physical and cyber security of essential computer systems.

Come be a part of our Computer Operations team, responsible for the reliability of the Energy Management System (EMS) and other critical ancillary systems, where you will have the opportunity to learn and grow in a thriving industry. Innovation is key to staying ahead of the curve. You will have the opportunity to be part of a culture where innovative ideas are welcomed that allows professional and personal growth.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

Core Responsibilities

• Enhance cybersecurity awareness and practice security management controls to ensure the electronic security of Bulk Electric System (BES) cyber systems.
• Participate in system security management, incident reporting, and response planning, vulnerability assessments and recovery plans for BES cyber systems.
• Ensure the daily support and maintenance of the EMS system by performing updates to the database and display, and support ancillary systems such as data historian and generation dispatch system.
• Update, monitor and maintain power system modeling, state estimator, contingency analysis and power flow analysis supporting real-time operations.
• Support the testing and implementation of custom enhancements and fixes as provided by the vendor.
• Support, monitor and maintain direct communication path from control centers to remote devices.
• Troubleshoot and identify resolutions to problems and be on-call for off-hours urgent issues.
• Coordinate with other teams and use available tools to resolve telemetry issues.
• Strong customer service skills with the ability to determine or anticipate customer needs and respond positively.
• Uphold the Departments change management process related to changes in accordance with regulatory and departmental procedures, guidelines and processes to ensure their compliance to applicable standards. Ensure the timing of the changes does not jeopardize the availability and reliability of the systems.
• Promote best practices and use of cybersecurity tools to ensure compliance with NERC CIP regulatory requirements and FERC Standards of Conduct requirements.

Qualifications

Required Education/Experience

• Master's Degree in Engineering, Computer Science, or related field and 2 years' relevant experience. or
• Bachelor's Degree in Engineering, Computer Science, or related field and 3 years' relevant experience. or
• Associate's Degree in Engineering, Computer Science, or related field and 4 years' relevant experience. or
• High School Diploma/GED and 5 years' relevant experience.

Relevant Work Experience

• Practical experience in the application support and maintenance of real-time operational technology (OT) critical systems, required.
• Working knowledge of Remote Terminal Unit (RTU) and Supervisory Control and Data Acquisition (SCADA) systems, required.
• Experience working in Linux environment, required.
• Creating and maintaining EMS graphical displays and database update using front-end user interface (UI), required.
• Excellent analytical, verbal and written communication skills both in person and on the phone, required for customer interaction, integration testing with external systems and problem resolution, required.
• Basic knowledge of Oracle database and SQL queries, required.
• Experience working in a regulated cybersecurity environment, preferred.
• Knowledgeable in power system modeling, state estimator, contingency analysis and power flow analysis supporting real-time operations, preferred.
• Experience working data historian applications such as Plant Information (PI), preferred.
• Experience with PSS/E suite, preferred.
• Must be self-motivated and be able to learn new technology efficiently and effectively and accept challenging assignments, preferred.

Licenses and Certifications

• Driver's License Required
• Accredited Asset Management Specialist (AAMS)

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.