Our Customer Success (CS) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users' needs.

The Customer Enablement team plays a crucial role in enhancing customer satisfaction and retention by empowering employees with the knowledge, tools, and support they need to succeed.

Your day-to-day job will consist of:

• Being the primary Point of Contact for all Success Leadership to define enablement requirements, assign appropriate teams and resources, and report results
• Working closely with Success managers and leadership and CS Enablement peers to create effective and efficient training programs which align to Success’s career framework
• Leading a regular cadence of updates and communications to the Success community related to enablement
• Monitoring operational activity (volumes, key performance indicators/metrics, trends, product content changes, etc.)
• Addressing any customer satisfaction issues which are the result of employee skill gaps
• Playing an integral role in the onboarding of new Success resources
• Working with a cross-functional set of internal stakeholders across Sales, Support, Services, Success, Product, and Engineering to understand and prioritize product issues impacting Service and Support work
• Contributing to the growth and scale of our Success delivery readiness aligned to our Success go to market initiatives

• Minimum of 3-5 years of experience in a program manager or client support role.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Travel occasionally, up to 10-15%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
• Prior experience in Professional Services or Enablement.
• Experience working with channel and Success partners.
• Ability to thrive in a fast-paced environment with mulitple projects
• Strong attention to detail and time managment skills.
• Excellent oral and written communication skills
• Excellent customer service and conflict resolution skills
• Customer Relationship Managment experience

• Experience in design and delivery best practices with skillk process, and product enablement
• Proficiency with Articulate 360
• Proficiency with Office 365
• Proactive mindset

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $72,500 - $101,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.