ServiceTitan

Enablement Manager

ServiceTitan$92K — $139K *
US-Anywhere
+ 2 other locationsRemote
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • BA/BS degree and 1-2 years in sales enablement or project management in a B2B SaaS environment
  • Strong execution skills with a proven track record of managing multiple projects with no oversight
  • Familiar with inbound/outbound sales methods and pipeline generation techniques
  • Proficient in training on CRM and sales engagement tools like Salesforce and Outreach
  • Excellent communication and facilitation skills for engaging group training
  • Ability to adapt quickly in a fast-paced environment
  • Understanding of adult learning principles to enhance training effectiveness

Responsibilities

  • Manage end-to-end SDR onboarding for multiple cohorts efficiently
  • Build foundational skills for SDRs to secure high-quality meetings
  • Balance and coordinate various enablement projects seamlessly
  • Maintain and deliver structured training materials and playbooks
  • Optimize team proficiency in using the SDR tech stack
  • Measure onboarding effectiveness using data to drive improvements
  • Facilitate engaging and high-energy training sessions

Benefits

  • Flexible time off with continuous professional development opportunities
  • Comprehensive health benefits with 100% employer-paid options
  • Support for family planning, including fertility assistance and parental leave
  • Wellness initiatives such as telehealth and mental health support programs
Full Job Description
Enablement Manager

We're looking for an Enablement Manager to support our Sales Development Representative (SDR) organization-the engine that drives our pipeline and fuels our growth. The SDR team is a fast-paced, high-volume environment where rapid skill acquisition, process discipline, and consistent execution are critical to success.

In this role, your superpower is execution and flawless organization. You will be responsible for managing multiple onboarding cohorts simultaneously, ensuring every new SDR is equipped with the tools, playbooks, and confidence they need to hit the ground running. Beyond onboarding, you will manage multiple enablement projects at once-from outbound sequencing updates to tech stack rollouts. As a strategic partner to SDR Leadership, Marketing, and Operations, you will translate process and strategy into highly structured, actionable training that accelerates ramp time and drives pipeline. This is a high-impact role with a clear growth path, including the opportunity to take ownership of major workstreams and scale into an Enablement Manager role.

What you'll do:
  • Manage Multi-Cohort Onboarding: Own the end-to-end execution of our SDR onboarding program, managing multiple overlapping cohorts at different stages of their ramp period without dropping the ball.
  • Drive Execution & Process: Build the foundational cold-calling, emailing, objection-handling, and qualification skills of SDRs so they can consistently book high-quality meetings.
  • Coordinate Concurrent Projects: Efficiently balance multiple enablement initiatives at once, ensuring project timelines for playbooks, campaigns, and tools are met seamlessly.
  • Create Structured Resources: Maintain, update, and deliver playbooks, talk tracks, sequence templates, and workflow guides that reinforce outbound and inbound best practices.
  • Optimize the Tech Stack: Train the team on maximizing efficiency within our SDR tech stack (e.g., Salesforce, Outreach/Salesloft, Gong, ZoomInfo) and track usage compliance.
  • Measure & Iterate: Leverage data, scorecards, and LMS metrics to track onboarding ramp times and identify areas for ongoing upskilling and programmatic improvement.
  • Facilitate High-Energy Training: Deliver engaging, structured group sessions, call blitzes, and roleplay workshops that build pipeline-generation momentum.


What you'll bring:
  • Experience: BA/BS degree and 1-2 years of experience in sales enablement, as a high-performing SDR/BDR, or in a project management role within a B2B SaaS go-to-market function.
  • The "Execution" Superpower: Hyper-organized, detail-oriented, and project-disciplined. You have a proven track record of managing multiple complex projects or cohorts simultaneously with zero oversight.
  • SDR Savvy: Familiarity with modern inbound/outbound sales methodologies, sequencing strategy, cold calling, and pipeline generation.
  • Tech Stack Fluency: Quick learner with the ability to navigate and train others on tools like CRM (Salesforce), Sales Engagement Platforms (Outreach/Salesloft), and Conversational Intelligence (Gong).
  • Communication & Facilitation: Exceptional written and verbal communication skills; comfortable commanding a room, coaching competitive personalities, and running high-energy workshops.
  • Thrives in Speed: Comfortable in a high-volume, fast-paced environment where priorities shift quickly and execution speed is a competitive advantage.
  • Action-Oriented: A proactive problem-solver with a strong bias toward action, execution, and driving absolute clarity out of ambiguity.
  • Adult Learning Foundations: An understanding of how to optimize training for adult learners, ensuring onboarding is interactive, practical, and execution-focused rather than purely theoretical.


Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

About ServiceTitan

Industry
Founded
2013

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