Are you passionate about empowering people and building high-performing teams from day one? Impel is looking for an Enablement Manager to design and deliver world-class onboarding and training programs for our Dealer Performance Management team. You'll be the driving force behind getting new hires - Performance Managers, Performance Engineers, and Customer Success Support Agents - up to speed quickly and setting them up for long-term success.
This is a highly collaborative, high-impact role at the intersection of training, operations, and technology. You'll work closely with team leaders, Field Trainers, and cross-functional partners in marketing, product, and operations to build a culture of continuous learning and excellence.
What You'll DoOnboarding & Ramp-Up- Design and execute comprehensive onboarding programs that introduce Impel values, tools, and best practices to new hires.
- Ensure every team member is set up for success from day one and develops a lasting "day-one mentality" as they ramp to full productivity.
- Oversee system setup, user administration, software configuration, dashboards, integrations, health scores, and reporting for new employees.
Training Delivery- Train new hires on key platforms including Salesforce, Tableau, Confluence, ADP, and Slack - ensuring they can extract meaningful insights and apply them in their day-to-day work.
- Lead virtual product training for dealerships via webinars and one-on-one coaching sessions, as well as business reviews using customer-centric best practices.
- Introduce the Challenger mindset - guiding team members on how to develop data-driven recommendations and present insights to stakeholders in compelling, actionable ways.
Collaboration & Continuous Improvement- Partner closely with Dealer Performance Team leaders, Field Trainers, and cross-functional teams to keep training programs aligned with business goals.
- Demonstrate how to leverage reports and data to identify risks, predict churn, and surface opportunities for customer retention and growth.
- Bachelor's degree in Operations, Training, Business Administration, or a related field - or equivalent hands-on experience.
- 3+ years of experience in automotive training, enablement, or a related field.
- Outstanding presentation, communication, and interpersonal skills - you know how to engage and energize a room (or a Zoom call).
- Proven ability to build and deliver engaging online training programs and e-learning content.
- Highly organized self-starter who thrives both independently and as part of a collaborative team.
- Experience with Learning Management Systems (LMS), Salesforce, or Tableau is a plus.
- Knowledge of automotive dealership operations and software solutions is a significant advantage.
- Willingness to travel up to 10% as needed.
