Job DescriptionAs an EMR Implementation Project Manager in the Implementation team, you will lead the implementation of MYLE for new clinics and healthcare organizations across British Columbia. From the moment a contract is signed, you become the primary point of contact responsible for planning, coordinating, and delivering a successful transition from a clinic's existing EMR to MYLE.
You will manage multiple implementation projects simultaneously, acting as the central point of coordination between clinic leadership and MEDFAR teams to ensure successful deployments and a seamless transition to MYLE.
This role combines project leadership, healthcare workflow analysis, change management, and stakeholder engagement. Your work will have a direct impact on helping healthcare organizations successfully adopt MYLE and realize the full value of their transition.
Key ResponsibilitiesLead Clinic Implementations- Manage the end-to-end onboarding and deployment of MYLE for a portfolio of clinics across British Columbia.
- Develop project plans, timelines, milestones, and implementation strategies tailored to each clinic.
- Coordinate data validation activities with internal teams and clients to ensure transferred data is accurate, complete, and usable.
- Coordinate internal and external stakeholders to ensure successful project delivery.
- Monitor project progress and proactively manage risks, issues, dependencies, and change requests.
- Ensure projects are delivered according to agreed timelines, scope, and quality standards.
Guide Workflow Transformation and EMR Adoption- Lead discovery and planning workshops to understand each clinic's goals, workflows, and operational needs.
- Analyze and document clinical and administrative workflows to support a successful transition to MYLE.
- Identify opportunities to simplify processes and help clinics adopt best practices enabled by MYLE.
- Support organizational change and guide clinic teams through the adoption of new workflows and technologies.
- Ensure a seamless transition from implementation to ongoing operations and support.
Build Strong Client Relationships- Serve as the primary point of contact throughout the implementation journey.
- Establish trusted relationships with clinic leaders, physicians, and staff.
- Communicate project status, decisions, risks, and outcomes clearly to all stakeholders.
- Foster client engagement and ensure a positive onboarding experience.
Drive Continuous Improvement- Contribute to the evolution of MEDFAR's onboarding methodology, tools, and best practices.
- Collaborate with Product, Engineering, Data Migration, Training, and Support teams to improve implementation outcomes.
- Share client feedback, market insights, and lessons learned to continuously enhance the onboarding experience.
Qualifications- University degree in a relevant discipline, or an equivalent combination of education and experience. Backgrounds in healthcare, business, technology, health informatics, or related fields are welcomed.
- 3+ years of experience leading client-facing implementation, deployment, transformation, or operational projects.
- Experience leading software implementation, change management, or digital transformation initiatives.
- Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
- Strong stakeholder management skills, with the ability to build trusted relationships and influence outcomes across diverse groups.
- Excellent organizational, communication, problem-solving, and decision-making abilities.
- Strong customer focus and commitment to delivering exceptional client experiences.
- Experience documenting, analyzing, and improving business, clinical, or operational workflows.
- Experience in healthcare technology, EMR/EHR implementations, healthcare operations, or health informatics is preferred.
- PMP or other recognized project management certifications are considered assets.
Working Conditions- Hybrid work environment.
- Travel to client sites (~20% of your time) throughout British Columbia as required
- Flexible schedule to support client implementation activities.
- Valid driver's license, access to a car and willingness to travel throughout British Columbia.
- Salary range: $85,000 - $106,000/yr
Additional InformationAt MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market. Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality and customer success guide our days.
- Flexible hours (work-life balance)
- Generous group insurance coverage from the first day of employment
- Three weeks of vacation from the first day
- Paid leave between Christmas and New Year
- $1,500 allocated for your professional development
- Dynamic and multicultural work environment
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