Join our dynamic Information Services team as an EMR Analyst II supporting Epic Radiant, where you will play a key role in optimizing radiology, imaging, and endoscopy workflows across Cincinnati Children’s. As a valued member of the Epic Radiant team, you will leverage technology to support safe, efficient, and high-quality patient care by enhancing imaging and procedural operations, improving workflow integration, and ensuring system reliability.

In this role, you will collaborate closely with radiology, procedural, and operational partners to design, implement, and maintain Epic Radiant solutions that support end-to-end imaging and procedural workflows. You will bring strong technical, analytical, and problem-solving skills to support system build, enhancements, upgrades, and ongoing maintenance while ensuring alignment with clinical and operational needs.

This position is ideal for individuals who thrive in a collaborative healthcare IT environment and are passionate about using technology to improve clinical workflows, enhance user experience, and support continuous improvement in patient care delivery.

JOB RESPONSIBILITIES

Build/Configuration/Release Mgmt

• Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management.

• Support system testing.

• Document testing outcomes.

• Work to develop technical solutions.

• Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.

• Where applicable, collaborate on the scheduling of the applicable clinical systems training and build environments to ensure currency and usability to support end user training.

• Independently develops educational technology content for applicable use.

• Recommends opportunities for and participates in process improvement to advance education and learning processes, content tracking, content review and revision.

• Drives the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.

Leadership

• Take ownership of tasks with sense of urgency and drive them to completion.

• Take initiative and know what needs to be done.

• Communicate to supervisor regarding overall issues, roadblocks.

• Identify the appropriate resources needed to complete small/medium projects.

• Support the communication on project-related issues and developments.

• Work with cross functional teams.

• Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital.

• Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.

• Network with internal and external experts to identify best practices for clinical system use and training.

• Promote use of industry best practice tools for efficiency and innovative education and learning.

Professional Growth & Development

• Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.

• Conduct and participate in instructional sessions.

• Use knowledge to improve skills.

• Develop and maintain positive relationships, both internal and external to CCHMC.

• Motivate people and encourage teamwork.

• Work well with others and fosters a positive team environment.

• Prepare oral and written presentations.

Project Management

• Support/and or lead the design, development, and implementation of new and enhanced application requests.

• Support and/or lead project plans and other project- related documentation for moderately complex projects.

• Determine the scope of moderately complex projects.

• Coordinate the appropriate resources needed.

• Prioritize, organize, and complete assigned tasks and associated documentation upon directives from supervisor or customers.

• Seek the appropriate resources needed for activities.

• Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues.

• Effectively works with cross functional teams to ensure proper integration.

• Consult with and support the end user community to develop and validate requirements for system solutions.

Customer Support

• Develop collaborative professional relationships with customer group and key stakeholders.

• Demonstrates advanced troubleshooting skills.

• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.

• Independently critically thinks to work through details of a problem to reach a positive solution.

• Plan and execute the support for a user base through clinical system training and the creation and curation of advanced education and training materials.

• Adhere to and promote continual adoption of change management policies and procedures.

• Interact with all levels of staff throughout the Medical Center in a collaborative manner.

• Strong sense of personal accountability.

• Model outstanding customer service behavior, including timely and effective follow-up with customers.

• Always maintain CCHMC¿s service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

JOB QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education and experience

• 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

• Epic Radiant certification (or willingness to obtain within six (6) months of hire)

• Additional Epic certifications (e.g., Lumens, Cupid, Ambulatory, OpTime, or related modules) preferred

• 3+ years of experience supporting Epic systems in a healthcare environment, including system build, configuration, testing, and optimization

• Demonstrated experience supporting radiology, imaging, or endoscopy workflows, including order-to-result and modality integration processes

• Experience collaborating with Radiology, procedural areas, and clinical operations to translate workflow needs into system solutions

• Strong understanding of clinical workflows across inpatient and outpatient imaging and procedural environments

• Experience participating in or leading moderately complex projects, including enhancements, upgrades, or system implementations

• Background in troubleshooting system issues, root cause analysis, and process improvement initiatives

• Experience developing and delivering end-user training or educational materials to support system adoption

• Familiarity with integration points between Epic and third-party imaging systems (e.g., PACS, VNA, or other radiology technologies and image capture platforms)

• Strong communication skills with the ability to partner effectively with clinical, operational, and technical stakeholders

• Proven ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment

• Knowledge of healthcare regulatory and compliance considerations related to clinical systems

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