Aramark

Employee Relations Manager

Aramark$75K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HR or related field required
  • 5+ years experience in employee relations or HR generalist roles
  • HR certification preferred
  • Working knowledge of state and federal employment laws
  • Experience working across multiple states
  • Excellent judgment in decision-making and conflict resolution
  • Strong communication skills at all organizational levels
  • Ability to handle sensitive information confidentially
  • Proficiency in Microsoft Office and case management technology preferred
  • Bilingual in English and Spanish preferred

Responsibilities

  • Counsel and educate managers on resolving complex employee relations matters
  • Provide HR policy consultation and interpretation for employees and management
  • Respond to and resolve complex employee complaints regarding policy violations
  • Conduct workplace investigations and prepare documentation, collaborating with related teams
  • Recommend resolutions for complaints and ensure effective follow-up actions
  • Coach managers on performance management and review draft improvement plans
  • Consult on involuntary terminations to mitigate risk
  • Develop position statements for labor complaints and legal matters
  • Monitor dashboard metrics to optimize productivity according to service level agreements

Benefits

  • Professional development opportunities
  • Flexible work arrangements
  • Comprehensive health benefits
  • Employee assistance programs
  • Paid time off and holidays
  • Dynamic work environment
  • Access to wellness resources
Full Job Description
Job Description

The Employee Relations Manager, HR Shared Services is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.

Job Responsibilities

Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
• Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
• Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.
• Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, and Employment Legal as appropriate.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.
• Consult and review involuntary terminations. Collaborate with HR Business Partners, and/or line of business leadership as required to properly mitigate risk.
• Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters.
• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

Qualifications

Bachelor's degree in HR or related field is required.
• 5+ years of experience in employee relations, HR generalist or related experience
• HR certification is preferred
• Working knowledge of state and federal employment laws
• Demonstrated experience working across multiple states
• Exercise sound judgment and make decisions in a fair and consistent manner
• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
• Communicate effectively, both orally and in writing, with individuals at all levels within the organization
• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality
• Work independently to analyze data and provide management with constructive recommendations
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual (English and Spanish) preferred

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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