Suvi, an Akima Company is seeking an Electronic Surveillance System Analyst to join our team supporting the Electronic Surveillance Service Delivery and Service Level Agreement (SLA) Management processes for the FBI's National Domestic Communications Assistance Center (NDCAC).
ResponsibilitiesThe contractor shall provide technical support to the NDCAC:
- Analyzes and solves computer problems, and assures technology meets the needs of the program.
- Implements system studies
- Plans and designs new computer systems or devises ways to apply existing systems resources.
- Develops workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs.
- Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.
- Experience with lawfully authorized electronic communications intercepts.
- Experience with Open source-social media, computer and internet criminal investigations.
- Experience conducting technical research, communications analysis and reporting.
- Apply advanced diagnostic techniques to identify problems, investigate causes and recommend solutions.
Qualifications- Active Top Secret security clearance.
- Bachelor's degree or equivalent specialized experience.
- Must have at least 5 years of direct related experience in help desk and network support.
- A minimum of 3 years of experience in Information Technology (IT) help desk operations with familiarity in troubleshooting, operating and maintaining IT systems.
- Experience with criminal investigations in which cyber or electronic surveillance techniques were deployed and successfully executed to apprehend criminals (i.e. candidate could have been an affiant in a Title 3 or pen-register/trap-trace court order or a member of the computer crime or computer forensic investigation team).
- Experience with Federal, State and Local criminal law and criminal proceedings. (i.e. has sworn out and executed search warrants and court orders. Particularly against communications service providers such as AT&T, Verizon, T-Mobile, Facebook, WhatsApp, etc.)
- Experience analyzing various types of returns from communications service providers (i.e. Call Detail Records, RTT, PCMD, mobile forensic reports, etc.).
- Proficiency with Microsoft Office products; especially using Excel (i.e. how to import data, apply formatting to cells, use formulas, create pivot tables, etc.).
- Understanding of computer operating systems, networks and hardware (i.e. experience with deploying, operating, maintaining and troubleshooting computer networks such as desktops, Wi-Fi access points, routers, switches, VPN appliances, etc.)
- Experience troubleshooting common desktop PC and mobile operating systems.
- Experience with communications technology research, analysis and documentation.
- Proven ability to provide technical analysis in one or more of the following areas: Internet and networking technologies, electronic surveillance systems, and/or telecommunications.
- Intelligence/analytical and/or investigative experience specific to social media research involving criminal investigations.
- Excellent customer service centric attitude along with demonstrated oral and written communications skills.
Desired Qualifications:- Possession of one or more IT industry certifications such as Net+, A+, Sec+, CCNA, NATIA - Certified Technical Investigator (CTI), or similar.
- Experience as a technically trained detective, officer or analyst responsible for conducting investigations involving the deployment, operation, maintenance, and troubleshooting of electronic surveillance equipment used for communications intercepts or analysis.
Job ID2026-25118
Work TypeOn-Site
Pay Range$108,000 - $110,000
Benefits Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
