Job Family:
Technology Consulting
Travel Required:
Up to 75%+
Clearance Required:
None
What You Will Do:
The Program Manager will serve as theProgram Leadfor the Silver Cross Hospital Electronic Health Record (EHR) implementation of Patient Status Orders, Patient Accounting (OPHAC) and Ambulatory modules. This roleis responsible fortheend-to-end deliveryof the program, including strategic planning, execution oversight, stakeholder engagement, risk management, andgovernancecoordination. The Project Manager will lead a multi-disciplinary team across technical, clinical, operational, and vendor domains to ensure successful deployment of Oracle Health Millennium andOPHACplatforms.
Key Responsibilities:
Program Oversight and Governance- Lead theProgram Management Office (PMO)and serve as the primary liaison to theExecutive Relationship Committee,Silver Cross leadership, andOracle Health.
- Chair weekly status meetings in collaboration with the SilverProgram Manager andfacilitatedaily touchpoint calls with project leadership.
- Oversee theimplementation plan,migration plan, andcutover strategyacross all facilities.
- Maintain and manage theRisk Registry, including mitigation plans, escalation protocols, and decision logs.
- Ensureproject documentation, meeting minutes, and deliverables aremaintainedon the Commonwealth9;s Team site.
- Monitor and manage theproject budget, including forecasting, variance analysis, and change order control.
- Coordinate with theChange Control Board (CCB)to assess and approve scope, schedule, and resource changes.
Stakeholder Engagement and Communication
- Serve as theprimary point of contactfor internal and external stakeholders, including state agencies, vendors, and clinical leadership.
- Develop and deliverexecutive-level dashboards,status reports, andperformance metricsto inform decision-making.
- Facilitatecross-functional collaborationacross workstreams including clinical, technical, training, testing, data migration, and revenue cycle.
- Lead structured kickoff meetings, guidingprincipleworkshops, and stakeholder alignment sessions.
Delivery Management
- Ensuretimelyand high-quality delivery of all project milestones and contractual deliverables as defined in the Statement of Work (SOW).
- Coordinate resource coverage and continuity across all phases of the implementation, including periods of unavailability.
- Overseeproject reviews,quality assurance, andperformance monitoringusingGuidehouse9sTruePMO14methodology.
- Supportpost-go-live sustainment, including transition planning, knowledge transfer, and operational handoff.
Organizational Impact and Communication
- Acts as the central coordinator across all project domains, ensuring alignment with strategic goals and operational realities.
- Leads communicationstrategyacross agencies, vendors, and internal teams to ensure transparency and accountability.
- Drives stakeholder engagement through structured governance, guiding principles, and collaborative decision-making.
Innovation and Complexity
- Navigates complex stakeholder environments and fragmented legacy systems.
- Appliesstructured, scalable methodologies to manage risk, scope, and delivery across diverse care settings.
- Designs and implements governance models that support agile decision-making and continuous improvement.
Leadership and Talent Management
- Manages a cross-functional team of technical leads, clinical advisors, training managers, and vendor partners.
- Provides mentorship, performance feedback, and escalation support across all workstreams.
- Ensures team readiness, continuity, and accountability throughout the program lifecycle
What You Will Need:
- Bachelors degree from an accredited university.
- Minimum TEN(10)+ years of overall work experience.
- Experienceas a Project Manager/Director leading large-scale health IT implementations.
- At least5 years of experience with EHR systems, includingOracle Health (Cerner).
- Proven success managing projects of comparablesize, scope, and complexityto the Silver Cross initiative.
- Strong understanding ofproject governance,risk management, andstakeholder engagementin public sector environments.
- Proficiencyinproject management tools(e.g., MS Project, Smartsheet, Jira, Confluence).
- Exceptional written and verbal communication skills, with experience presenting to executive audiences.
- US Citizenship is contractually required.
What Would Be Nice To Have:
- Experience implementing OPHAC from the Oracle Health product suite
- Experience implementing patient status orders and ambulatory modules from Oracle Health (Cerner)
- Experience with patient accounting/revenue cycle project implementations
- PMP certificationor equivalent.
- Familiarity withProsciADKAR4or otherstructured changemanagement methodologies
The annual salary range for this position is $206,000.00-$343,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
