Job Family: Technical Trainer (Line, Substation, and Metering)

Job Summary

The Technical Trainer plans, develops, and delivers technical training programs to support employee development across Gas and Electric Operations, including Line, Substation, and Metering functions. This role provides high-quality, timely, and innovative training focused on safety, regulatory compliance, and operational excellence.

The Technical Trainer partners closely with Operations, Construction, Engineering, Customer Operations, and field leadership to assess training needs, develop curriculum, and ensure employees are prepared to work safely, effectively, and in compliance with all applicable OSHA, regulatory, and industry requirements. Depending on level, the role may also determine employee training readiness, competency progression, and qualification status in collaboration with field operations and On-the-Job Trainers (OJTs).

Principal Duties and Responsibilities (Job Family Overview)

• Plan, prepare, and deliver classroom, hands-on, simulation, and OJT training programs
• Support employee qualification, certification, and competency development
• Promote and model a strong safety culture across all training activities
• Partner with operations leadership to identify training needs and ensure compliance
• Contribute to curriculum development, governance, and continuous improvement
• Monitor industry trends and regulatory changes impacting training programs

Technical Trainer I
Essential Functions

• 1-3 years of experience in the natural gas or electric utility industry and/or technical training within a related utility, skilled trades, emergency response, or military training environment
• Deliver instructor-led technical training focused on foundational skills and procedures
• Support classroom, hands-on, simulation, and OJT learning activities
• Assist with course preparation, delivery, and trainee evaluations
• Promote a safe work environment and actively participate in safety programs

Required Qualifications

• Experience delivering effective technical or operational training
• Strong communication, presentation, and interpersonal skills
• Working knowledge of PC applications
• Valid, in-state driver's license upon hire
• Estimated travel up to 20%

Preferred Qualifications

• Associate's or Bachelor's Degree
• Technical or industry-related certifications

Technical Trainer II

(Includes all Technical Trainer I responsibilities plus the following)
Essential Functions

• 3-5 years of experience in the natural gas or electric utility industry and/or technical training
• Independently deliver more complex training courses and learning activities
• Support and provide guidance to Technical Trainer I employees
• Partner with operations management to identify training gaps and compliance needs
• Contribute to gas/electric standards reviews and operational training improvements
• Research and apply emerging technologies, methods, and industry trends

Required Qualifications

• Experience delivering and evaluating technical training programs
• Knowledge of maintenance, operating procedures, and field practices
• Working knowledge of training and operational systems (e.g., LMS, WMS, MDTs)
• Valid, in-state driver's license upon hire
• Estimated travel up to 20%

Preferred Qualifications

• Bachelor's Degree
• Additional technical or industry-related certifications

Technical Trainer III

(Includes all Technical Trainer II responsibilities plus the following)
Essential Functions

• 5-7 years of experience in the natural gas or electric utility industry and/or advanced technical training
• Lead complex learning events across Line, Substation, or Metering disciplines
• Direct classroom, hands-on, simulation, and OJT programs to maximize learning outcomes
• Serve as a subject matter expert for curriculum development
• Lead or participate in training governance and program oversight
• Build strong partnerships with frontline leaders to assess trainee performance and readiness
• Monitor industry trends and recommend strategic training enhancements

Required Qualifications

• Advanced experience delivering technical training across multiple job classifications
• Strong facilitation skills for varying group sizes
• Proficiency with training and operational systems
• Valid, in-state driver's license upon hire
• Estimated travel up to 20%

Senior Technical Trainer

(Includes all Technical Trainer III responsibilities plus the following)
Essential Functions

• 8+ years of experience in the natural gas or electric utility industry and/or senior-level technical training
• Serve as enterprise-level subject matter expert in assigned discipline
• Lead strategic training planning and annual training work plans with key business partners
• Mentor and develop Technical Trainers I-III
• Conduct trainer skill evaluations and support trainer progression
• Represent Technical Training at industry events and external forums
• Support curriculum development, standards reviews, and regulatory alignment
• Provide expert testimony in arbitrations, depositions, or court proceedings as required

Required Qualifications

• Expert knowledge of adult learning principles
• Advanced understanding of state and federal pipeline or electric utility regulations
• Strong cross-functional relationship-building skills
• Proficiency with enterprise training and operational systems
• Knowledge of Collective Bargaining Agreements (where applicable)
• Estimated travel up to 20%

Physical Demands

Must be able to safely perform field-based training activities, including standing, walking, climbing, and working in outdoor and industrial environments as required.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Salary Range*:
$69,900.00 - $144,900.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:
2026-03-19

Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.