Enterprise Infrastructure Support Services (EISS) / Operations Manager to join our team as the primary point of contact for EPA's TOCOR and the leader accountable for all IT support delivery across ORD's nationwide enterprise.
About the RoleThe Enterprise Infrastructure Support Services (EISS) / Operations Manager serves as the Task Order Manager (TOM) on Patriot LLC's EPA ORD IT Infrastructure (ITI3) contract - the primary point of contact for EPA's TOCOR and the leader accountable for all IT support delivery across ORD's nationwide enterprise. This role blends senior program management with technical oversight across server, virtualization, storage, engineering, network, security, asset management, PMO and service desk operations at 10+ ORD locations.
What You'll Do- Lead day-to-day operations and serve as the main liaison between Patriot and the EPA TOCOR
- Manage a geographically distributed team of IT professionals across ORD sites nationwide
- Oversee delivery of infrastructure services: servers, storage, networking, VoIP, service desk, and information security
- Ensure software patching and security incident response meet EPA deadlines (e.g., critical vulnerabilities mitigated within 15 days)
- Prepare and deliver all required reports: weekly progress, weekly staffing, monthly invoice, and ad hoc data calls
- Develop and maintain the QA-QC Plan and ensure compliance with ITIL v4, PMBOK, and EPA IT security policy
- Track projects, manage subcontractors, and maintain all asset and documentation libraries (DHL, DML, DDL)
- Lead transition-in from the incumbent and plan transition-out at contract end
What You Bring- 8+ years of IT infrastructure or operations management experience, including 4+ years in federal contracting
- Prior experience as a Task Order Manager, Program Manager, or senior IT operations lead on a federal contract
- Working knowledge of enterprise IT: Windows/Linux servers, VMware, SAN storage, networking, and VoIP
- Familiarity with NIST 800-53, FISMA, ITIL v4, and federal IT security compliance requirements
- Strong communicator - able to translate technical details into clear reporting for government stakeholders
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Ability to obtain and maintain a Public Trust clearance
Nice to Have- PMP or ITIL v4 Foundation certification
- Experience with EPA ORD, EPA enterprise systems (VMWare, DataCore and PureStorage SAN, SharePoint, Automation, Network & Security, SCCM, EM7), and scientific research IT environments
- Cloud experience in FedRAMP-authorized environments (AWS GovCloud or Azure Government)
- Windows Server / Red Hat Linux enterprise administration management experience
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Company website: http://www.patriotllc.net/
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
