IT037 Technical LeadThis position is for a Technical Lead to provide strategic and operational leadership for the Integrated Modeling Computing Center (IMCC). The Lead serves as the primary operations manager, overseeing the workflows, and service delivery across the HPC systems, support services, user liaison, and operational/procurement functions. This role is responsible for ensuring the IMCC environment remains secure, performant, and aligned with the Earth science modeling needs of NASA. Ideal candidates will be seasoned professionals with deep expertise in high-performance computing, proven leadership experience in managing diverse technical teams, and the ability to bridge the gap between complex research requirements and reliable IT service delivery.
Core Duties & Responsibilities:- Team Leadership and Personnel Management: Manage, mentor, and lead a multidisciplinary team of systems administrators, support specialists, liaisons, and operations staff. Foster a culture of excellence, professional development, and collaborative problem-solving.
- Operational Oversight: Direct the day-to-day operations of the IMCC, ensuring system reliability, performance, and security across both the core HPC computing/storage clusters and the supporting infrastructure (Jira, Confluence, web services, etc.).
- Strategic Planning and Resource Management: Define and execute the IMCC strategic roadmap, including capacity planning for future compute and storage requirements. Oversee the allocation of resources and ensure service delivery aligns with organizational goals and scientific user needs.
- Executive Liaison and Stakeholder Management: Serve as a technical contact for IMCC and IMVI (Integrated Modeling Virtual Institute) leadership and other NASA stakeholders. Translate complex technical status and risks into clear reporting for management and non-technical stakeholders.
- Service Lifecycle Governance: Govern the end-to-end service delivery model, including the integration of help desk operations, account management, procurement lifecycles, and user outreach efforts. Ensure that processes remain efficient, compliant with NASA regulations, and user-centric.
- Risk and Compliance Management: Oversee the security posture of the center, ensuring proactive vulnerability management, adherence to NASA compliance frameworks, and consistent patch cycles. Manage major incident response and coordinate technical recovery strategies during service disruptions.
- Data and Workflow Integration: Provide high-level guidance on data management strategies, including the support of Data Management Plans (DMPs) and large-scale data migrations, ensuring the IMCC environment supports the evolving workflows of the user community.
Required Technical Skills and Qualifications: - Leadership and Management: Proven experience leading technical teams in a production-oriented environment.
- High-Performance Computing (HPC) Architecture: Comprehensive understanding of supercomputing cluster architectures, parallel file systems (e.g., Lustre, IBM Spectrum Scale), workload schedulers (e.g., Slurm), and GPU-accelerated computing environments.
- Systems Engineering and Infrastructure: Expert-level knowledge of enterprise Linux environments, virtualization (e.g., OpenStack, Kubernetes), and the administration of enterprise services (monitoring, identity management, web infrastructure).
- IT Service Management (ITSM): Strong background in implementing ITSM frameworks. Proficiency in leveraging ticketing systems (e.g., Jira Service Management) and project management tools to track system availability, service metrics, and team performance.
- Government Procurement and Compliance: Familiarity with government acquisition lifecycles, property management, and federal information security compliance requirements.
- Scientific Research Computing: Deep insight into the scientific research lifecycle, including the compute and data challenges inherent in Earth science modeling, and the ability to advocate for user requirements to ensure research productivity.
- Strategic Communication: Exceptional ability to communicate technical concepts to diverse audiences, draft formal documentation (SOWs, system architecture designs, status reports), and facilitate cross-functional collaboration.
- A BS degree and 7+ years' experience in relevant work areas.
- US Citizenship required.
- Ability to obtain and maintain a Tier 1 or Tier 2 Investigation through NASA.
Some features of our compensation plans and environment perks include:
- Annual Leave/Sick Leave
- Military and Family Emergency Leave
- Paid Holidays
- Performance Bonuses
- Medical, Dental and Vision Plans
- Direct Deposit Payroll
- 401K Plan with Company Matching
- Tuition Reimbursement
- Swag bags
