Job Description:
Job Summary

Responsible for providing expert-level guidance and technical direction for enterprise clinical applications. Serves as the primary escalation point for complex cross-functional issues and ensures consistency in build, testing, and optimization practices. Oversees large-scale implementations and enhancements, coordinates analyst activities, and ensures alignment with governance standards and organizational requirements.

Essential Functions
• Provides expert-level direction on complex system design, configuration, and integration.
• Serves as escalation point for high-impact or cross-functional application issues.
• Coordinates application build and testing activities across multiple teams to ensure quality and consistency.
• Oversees large-scale upgrades, implementations, and optimization initiatives.
• Develops and enforces standards, policies, and procedures for EHR build and configuration.
• Guides analysts in troubleshooting, documentation, and compliance practices.
• Partners with clinical leaders, governance bodies, and IT management to ensure application reliability and safety.
• Leads vendor coordination for technical issues, upgrades, and new functionality.
• Tracks performance metrics and ensures service levels are met across supported applications..
• Performs other duties as assigned.

Education Requirement: Bachelor's degree

Experience Requirement: 7+ years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: Epic certification

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds. IT

Department:
Access & Digital Engagement

Shift:
Days (United States of America)

Time Type:
Full time

Address:
2201 Lexington Ave

City, State:
Ashland, Kentucky